Jobs Companies Smartenergy Customer Service Representative

Sobre este puesto de Customer Service Representative en Smartenergy

Smartenergy · Presencial · Byron Bay
We are Smart Energy. Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Sales offices Nationwide, all within just seven years. We take great pride in our range of products, from solar panels to batteries to carbon-neutral energy, EV Chargers and virtual power plants, which have put us at the forefront of the industry.
 
Last year we were honoured with the "Best Customer Service Project" award by the Customer Service Institute of Australia. Our exceptional Smart Care service sets us apart from our competition.
 
Due to continued growth, we are recruiting for a Customer Service Representative gun to join our award winning team to support our growing customer base, within our inbound department.
 
Initially, this position will be casual, full-time hours based in our Byron Bay office, but it has the potential to become full-time permanent for the right candidate with endless progression opportunities. 
 
If this sounds like the opportunity you’ve been waiting for, and you’re passionate about delivering exceptional customer experiences while driving a sustainable future - we’d love to hear from you.

As a valued member of our team, your responsibilities will include:

  • Assisting customers in resolving technical issues through phone, email, and live chat, using simple and non-technical language
  • Providing guidance to customers on how to maximize savings from solar and battery usage
  • Keeping customers informed about the progress of their solar installations
  • Coordinating maintenance efforts and updating customers accordingly
  • Improving our knowledge base to ensure continuous enhancement
  • Collaborating with our outstanding Sales team by keeping them informed about customer issues
  • This position reports to the Customer Service Team Manager. 
  • You must have:

  • Minimum 1 year Customer Service experience - could be Retail, Call Centre, or similar
  • Experience using Google Workplace or MS Office (Salesforce experience an added bonus)
  • If you possess the following qualities, we would love to hear from you:

  • Availability between 8am and 6pm on weekdays (rotating roster)
  • A passion for problem-solving and ensuring customer satisfaction
  • The ability to commute to our Byron Bay HQ in the vibrant Industrial Estate
  • A task-oriented mindset with a strong drive to achieve goals
  • Tech-savviness
  • An aspiration to build a career in the Energy industry with practical experience
  • Excellent written and verbal communication skills
  • Excitement about joining an established and growth driven start-up with a genuine mission to save the future by enabling long-term, cost-saving renewable energy solutions for homeowners. How amazing is that!
  •  

    If you meet the above criteria and are ready for the next step in your career with Smart Energy, we invite you to make the Smart decision and APPLY NOW.
     
    *Please only apply if you are currently living in the Northern Rivers




     
     
     
     
     
    ¿Listo para postularte en Smartenergy?
    Postúlate en Smartenergy

    Empleos similares

    TA
    Remote Customer Service Representative
    Think Academy US
    ⚡ Postúlate pronto Remote · restringido por ubicación
    ● Nuevo 👁 Visto ✓ Postulado hace 8h
    Avetta, LLC
    Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/English
    Avetta, LLC
    ⚡ Postúlate pronto Calgary, Alberta, Canada Híbrido $44,720–$44,720
    ● Nuevo 👁 Visto ✓ Postulado hace 10h
    Avetta, LLC
    Sr Customer Support Representative (Vetify Fulfillment Representative) - Bilingual French/English
    Avetta, LLC
    ⚡ Postúlate pronto Lehi, Utah, United States Híbrido $38,480–$38,480
    ● Nuevo 👁 Visto ✓ Postulado hace 10h
    WorldVia
    Customer Service Representative
    WorldVia
    ⚡ Postúlate pronto Atlanta, Georgia, United State... Remoto
    ● Nuevo 👁 Visto ✓ Postulado hace 10h
    FloSports, Inc.
    Customer Support Representative
    FloSports, Inc.
    ⚡ Postúlate pronto Waterloo, Ontario Híbrido CA$39,000–CA$42,000
    ● Nuevo 👁 Visto ✓ Postulado hace 11h
    Collective Health
    Customer Service Representative (Plano 6-month Contract) - Bilingual Spanish
    Collective Health
    ⚡ Postúlate pronto Plano, TX Presencial $22–$22
    ● Nuevo 👁 Visto ✓ Postulado hace 11h
    Collective Health
    Customer Service Representative (Lehi 6-month Contract)
    Collective Health
    ⚡ Postúlate pronto Lehi, UT Presencial $20–$20
    ● Nuevo 👁 Visto ✓ Postulado hace 11h
    CL
    Customer Support Specialist (Spanish Speaking)
    Clerri
    ⚡ Postúlate pronto Austin, Texas Presencial $45,906–$45,906
    ● Nuevo 👁 Visto ✓ Postulado hace 11h
    Clearcapital
    Customer Support Specialist
    Clearcapital
    ⚡ Postúlate pronto Reno, NV Remoto $41,600–$58,240
    ● Nuevo 👁 Visto ✓ Postulado hace 11h

    Regístrate para recibir sugerencias adaptadas a los empleos que abres y las búsquedas que guardas.

    Más empleos en Smartenergy

    Ver todos los empleos en Smartenergy →

    Postúlate ahora
    🤖

    Un momento — para

    JobsRadar se creó para personas reales que están pasando un mal momento en su búsqueda de empleo — no para solicitudes automatizadas. Estás haciendo clic demasiado rápido y ahora estás bloqueado temporalmente.

    Vuelve más tarde. Si de verdad estás buscando empleo, cuentas con nosotros — solo compórtate como una persona.

    Catch your next role the second it’s posted.

    Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

    Create free account

    Free forever · takes 30 seconds · already have one?

    Toma ventaja en tu búsqueda de empleo.

    Únete a nuestro canal de Telegram para lo que te ayuda a conseguir el puesto — referencias salariales, el pulso semanal del mercado y avisos de nuevas funciones. Sin spam, solo señal.

    Únete al canal — es gratis