Sobre este puesto de Customer Service Representative en ParetoHealth
About ParetoHealth
ParetoHealth is redefining the way employers fund healthcare. As the largest and fastest-growing benefits captive in the United States, we help thousands of small and midsize employers take control of healthcare costs through a smarter, more sustainable model.
Our mission is simple: give small and midsize employers the scale and protection they need to eliminate volatility and lower healthcare costs.
By combining data-driven insights, innovative risk management, and the collective purchasing power of our community, we enable employers to reduce volatility, improve long-term outcomes, and reinvest savings into their businesses and their people.
Headquartered in Philadelphia, ParetoHealth is growing rapidly and transforming one of the country's largest industries. Our success is fueled by talented people who are united by our four core values: Fire in the Belly, For the Greater Good, See the Field, and Get It Done Right. These values shape how we innovate, collaborate, make decisions, and deliver exceptional results for our clients and one another.
If you're energized by solving complex challenges, thrive in a high-growth environment, and want to help reshape the future of healthcare, we'd love to meet you.
Please note that ParetoHealth does not provide employment visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship both now or in the future.
Position Summary:
The Customer Services Representative will primarily be responsible for assisting in the day-to-day management of customer accounts and supporting the account management team. The Client Services Representative is responsible for triaging inquires that include but are not limited to renewals, cost containment programs, and captive questions. The Client Services Representative is also responsible for supporting account management in administrative needs such as running reports, tracking down information, coordinating between departments, and ensuring quality and timely responses for all stakeholders, internal and external.
Key Responsibilities:
- Operate as the point of contact for internal and external inquiries supporting our customers
- Handles both inbound and outbound tickets, emails and calls
- Ensure the timely and successful delivery of resolutions to customer needs
- Supports Account Management with renewal data, following up on outstanding requests, pulling reports and answering questions on cost containment, renewals, and other customer related inquiries
- Operate as a center of knowledge learning and maintaining record of responses for consistent and timely resolution
- Assist with high severity requests or issue escalations as needed
- Build and maintain strong relationships with internal and external stakeholders, partners & customers
- Develop a trusted relationship with key customer contacts and internal business partners
- Participation in all training, education and company activities
- Other duties as assigned
Required Skills & Qualifications:
- 2+ years of customer experience, preferably insurance or healthcare related
- Bachelor's Degree required
- Dedication and willingness to work hard under pressure in a high-volume inbound service center
- Stellar customer service skills, with ability to manage multiple activities at one time
- Clear and effective oral and written communication skills
- Excellent analysis and organization skills
- Strong critical thinking skills and the ability to multi-task
- Ability to problem solve and perform root cause analysis
- Superior listening skills and ability to resolve conflict
- Quality focused with ability to meet deadlines
- Team oriented
- Ability to work independently
- PC proficiency in MS Word, Excel, PowerPoint and Salesforce
- Ability to conduct customer calls and internal meetings in an appropriate manner
- Applicable health care market knowledge or stop loss knowledge is a plus
Perks & Benefits:
- Fully paid medical, dental, and vision benefits.
- Flexible PTO
- 401k company contribution
- Tuition reimbursement
- Professional development allowance
- Transportation allowance and daily parking reimbursement
- Engaging hybrid work environment
We are guided by our values:
Fire in the belly
The drive to learn, to improve, and to deliver outstanding value every day.
See the field
The ability to see the big picture and prepare to meet tomorrow’s needs.
Get it done right
The passion to produce at higher rates and to the highest standards.
For the greater good
A united community creating better health benefit solutions for all.
