What We're Researching

We're running a paid study on the day-to-day software habits of customer support teams. Understanding how people actually navigate their primary tools helps us identify common friction points and system inefficiencies. We want to see real-world usage patterns to better comprehend the operational reality of service desks.

How It Works

You will capture a short, asynchronous screen recording of your desktop. During the recording, you will walk us through a common task or process you handle within the platform. You will narrate your actions out loud to explain the steps you take and the reasons behind them. Finally, you will submit the video for our team to review.

Who This Is For

We welcome customer service representatives, IT help desk agents, and support specialists. You must have hands-on experience using ServiceNow for ticketing, routing, or general service management. We are specifically looking for daily users who are comfortable explaining their digital workflows on camera.

What You'll Do

• Record an asynchronous video of your screen while navigating a common support task.

• Walk us through your specific workflow step by step.

• Narrate your thought process and explain why you make certain system choices.

• Upload the finalized screen recording for our team to evaluate.

Who Should Apply

• Active customer service, support, or IT help desk professional

• Hands-on experience using ServiceNow in a professional setting

• Familiarity with standard ticketing and resolution workflows

• Access to a computer capable of capturing screen and audio recordings

Compensation

$70 per task

Ready to participate?

Start your paid interview now

About Terac

Terac is building the world's largest pool of vetted human experts for AI. Researchers, AI labs, and product teams use Terac to recruit, screen, and pay study participants across industries, languages, and skill sets.

Learn more at terac.com or on YouTube at @jointerac.