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Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

We are looking for a Customer Service Coordinator to join our Customer Service team in Prague. In this role, you will be at the heart of our customer experience, supporting healthcare professionals, distributors, recipients, and internal stakeholders to ensure excellent service delivery across the Czech and Slovak markets.

You will manage customer interactions and support the order-to-cash process, ensuring enquiries are handled efficiently, internal processes are coordinated, and customers receive a high-quality service experience.

Key Responsibilities

• Serve as the first point of contact for customer enquiries via phone, email and in person at our Prague office

• Support customers with product, accessories, and service-related requests

• Process and manage customer orders accurately and efficiently.

• Coordinate activities across logistics, finance, service and repair teams

• Maintain accurate customer and patient information within company systems

• Provide first-level technical support and escalate issues when appropriate

• Assist sales and marketing teams with customer-focused activities and reporting

• Monitor customer feedback and identify opportunities to improve the customer experience

• Collaborate closely with clinical, technical, and commercial teams across the region

• Support Prague team with various administrative tasks

About You

You are customer-focused, organised, and enjoy working in a fast-paced international environment. You are comfortable balancing multiple priorities while maintaining a high level of accuracy and professionalism.

You will ideally bring:

• Fluent Czech and strong English communication skills are a must.

• Experience in Customer Service, Order Management, Sales Support, or a similar role.

• Strong organisational and problem-solving abilities.

• Experience working with CRM and/or ERP systems such as Salesforce or Oracle.

• Commercial awareness and a customer-centric mindset.

• The ability to work effectively with multiple stakeholders across different countries and functions.

• A proactive approach and a continuous improvement mindset.

Nice to Have

• Additional Central European languages, particularly German or French.

• Experience within healthcare, medical devices, life sciences, or a regulated industry.

• Project or process improvement experience.

• A degree in Business, Economics, Social Sciences, or a related discipline.

What We Offer

• The opportunity to work for a purpose-driven global healthcare organisation.

• A collaborative and supportive international environment.

• Professional development and career growth opportunities.

• The chance to make a meaningful impact on the lives of people with hearing loss.

• Competitive compensation and benefits package.

Please submit your CV in English

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com