Work Schedule

Environmental Conditions

Job Description

Join Thermo Fisher Scientific and contribute to meaningful work, such as assisting customers in cancer research, environmental protection, and food safety. 

As a Customer Service Representative, you will be part of a diverse team committed to providing outstanding service to our customers. 

What will you do? 

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate information. 

• Handle and resolve customer complaints in a professional and efficient manner. 

• Maintain detailed and accurate records of customer interactions and transactions. 

• Identify and raise priority issues to the appropriate teams. 

• Collaborate with other departments to ensure flawless service delivery. 

• Assist in the development and implementation of new customer service procedures and policies. 

• Participate in training and development programs to improve your skills and knowledge. 

How will you get there? 

• A minimum of 1 year of customer service experience is preferred. 

• Requires a Bachelor’s Degree.

• Proficiency in English, both written and verbal. 

• Strong communication skills and a customer-focused approach. 

• Ability to multi-task, prioritize, and manage time effectively. 

• Demonstrated problem-solving skills and attention to detail. 

• Experience with CRM software and Microsoft Office is an advantage. 

• Ability to work independently and as part of a team in a fast-paced environment. 

What we offer? 

• At Thermo Fisher, your work will have real-life impact, and you’ll find support in achieving your career goals. 

• We value a company culture that respects our diverse and unified teams, celebrates our achievements, and prioritizes fun and giving back to our environment. 

• Learning opportunities like in-house trainings and language courses to help you flourish in your career. 

• Engage in our encouraging and caring social communities and networks. 

• Competitive wage and benefits package including cafeteria, medical insurance, pension, and hybrid working model.