Apex Network is seeking a dedicated Customer Experience Officer to join our remote team, specifically targeting Zambians. In this role, you will serve as a vital point of contact for our customers, ensuring that they receive outstanding service and support. Your primary responsibilities will include managing customer inquiries, providing comprehensive assistance, and continuously seeking ways to improve the overall customer experience.

As a Customer Experience Officer, you will leverage your understanding of our products and services to offer tailored solutions and insights to customers. You will collaborate with various departments to address issues and enhance service delivery. Your role will be essential in fostering customer loyalty and satisfaction.

Requirements

• Must be a resident of Zambia.
• Bachelor's degree in Business, Communications, or a related field.
• At least 2 years of experience in customer service or related fields.
• Strong written and verbal communication skills, with the ability to engage effectively with customers remotely.
• Excellent problem-solving skills and a customer-centric mindset.
• Familiarity with CRM systems and customer support tools.
• Ability to work independently in a remote environment while managing multiple customer accounts.
• A genuine passion for enhancing customer experience and satisfaction.

Benefits

• ⁠Fully remote work across the EMEA region.
• ⁠Competitive entry-level salary and performance bonus.
• ⁠Training, mentorship and professional growth opportunities.
• ⁠Opportunity to build your career in a dynamic, fast-growing fintech company.
• ⁠Exposure to diverse markets across EMEA.
• ⁠A supportive and collaborative work culture.