Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow Customer Service Management (CSM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Summary
Lead a team of ServiceNow developers and analysts in delivering platform enhancements, upgrades, integrations, and operational support. Responsible for technical solution delivery, sprint execution, quality assurance, and mentoring team members.

Key Responsibilities
Technical Leadership
Design, develop, and implement ServiceNow solutions.
Lead configuration and customization activities across ServiceNow modules, especially ITSM, CSM and Custom Scoped Applications
Perform code reviews and ensure adherence to development standards.
Support platform upgrades, defect management, and release activities (preferably if handled deployments via GIT using Source Control or using CI/CD Pipeline)
Troubleshoot complex technical issues and provide scalable solutions.
Delivery Management
Manage sprint planning, estimations, and task allocation.
Ensure timely delivery of stories, defects, and enhancements.
Track project risks, dependencies, and mitigation plans.
Support UAT, deployment, and hyper care activities.
Team Leadership
Mentor developers and support team skill development.
Conduct knowledge-sharing sessions and technical coaching.
Drive adherence to Agile and DevOps practices.

Experience
8+ years overall IT experience.
5+ years of ServiceNow experience.
Mandatory Certifications: CSA and CAD
Experience in Custom Scoped Applications
Good to Have: Mainline CIS certifications

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.