Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Technology Strategy

Management Level

Senior Manager

Job Description & Summary

About the role

Join our Customer and Service Excellence Technology team and help organisations turn ambitious customer strategies into technology that makes a real difference.

As a Senior Manager – Technical Delivery Lead, you’ll lead complex technology programmes while helping to grow our client relationships and shape new opportunities. You’ll bring together business and technology, working with clients and technology partners including Salesforce, Microsoft and Adobe to deliver modern customer platforms.

You’ll work across a range of sectors and lead diverse, distributed teams, combining hands-on delivery leadership with commercial and business development responsibilities.

What your days will look like

You’ll take ownership of complex technology delivery, giving clients confidence that their programmes are moving in the right direction. You’ll:

• Lead end-to-end delivery across multiple teams, covering solution design, build, testing, release and handover
• Own integrated delivery plans, governance, budgets, forecasting, risks and dependencies, providing clear updates to senior client stakeholders
• Work with Partners and Directors to shape proposals and new opportunities, including delivery approaches, team structures, estimates and commercials
• Lead and develop blended teams across PwC, clients, technology partners and offshore locations, while building trusted relationships that support future growth

This role is for you if

• You have significant experience leading complex, multi-team technology or transformation programmes, either within consulting, a technology organisation or a senior client-side role
• You understand technology delivery across areas such as solution architecture, integration, data and testing, and can confidently work with technical teams
• You have experience delivering customer technology platforms, such as customer relationship management, customer service, contact centre or digital channel solutions
• You have experience shaping proposals, developing client opportunities, growing accounts and managing engagement commercials
• You’re comfortable working with senior executives, leading governance forums and navigating challenging conversations with clarity and care
• You can lead distributed teams effectively and move confidently between business priorities and technology decisions
• Experience with artificial intelligence or digital agent solutions, change management, or platforms such as Salesforce and Microsoft would be beneficial, but isn’t essential.

What you’ll receive from us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. 

 

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.  

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Coaching and Feedback, Communication, Creativity, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation {+ 28 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 60%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date