Context

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

Works from instructions and handles exceptions within these instructions, needs to make careful choices from learned options in comparable situations. Checks with senior technician or manager in prioritization and planning. Works under limited supervision of progress and results of followed procedures.

Participate in existing feedback loop processes and identify some learning opportunities. Contribute to existing continuous improvement activities.

Requirements

Secondary vocational education/associate degree with limited relevant experience

Responsibilities

Quality Assembly, repair & maintenance

Performs all standard assembly work, repairs and preventative maintenance. Starts applying basic troubleshooting skills like powercycles and resets.

Provide recovery support for recovery in periodic maintenance activities, monitor progress and follows recovery sequence adhering to documented procedures. Has basic level of knowledge on CPD, COI and the latest known issues related to recovery procedure.

Knowledge build-up and transfer

Keep up knowledge of relevant processes and procedures within ASML. Review relevant CBT's and process information. Focus on knowledge knowledge build up and applying best known methods from colleagues.

Materials/Products Management

May receive, check and validate materials, tools and parts. Preparation and staging for scheduled activities and re-packaging after execution. Is mindful of checking for quality of materials throughout the scheduled activity.

Process Optimization & continuous improvement

Provide information and clarification on existing procedures, processes and WoW's. Engages in process changes and provide constructive feedback. Signal gaps and improvement opportunities and reports it to the relevant stakeholders.

Problem Handover & documentation

Handover problem or problem aspects to others (1st Line FSEs), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, technical reports). Ensure high quality submission of material notification, eye-witness reports and other feedback documentation.

Customer Engagement

Provide verbal updates to customer on progress and actions done. Act as ASML ambassador at all times.