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NOTE: 1) Applicants must be able to work these rotating shifts (including weekends):

• 7 a.m. to 3 p.m. / 3 p.m. to 11 p.m. / 11 p.m. to 7 a.m.

2) Before employment, applicants must be able to pass these checks successfully:

• A drug screening
• A criminal background check; and
• A physical examination.

SUMMARY: Handles County input, confirmation, retrieval, and maintenance of criminal information in local, state, and national databases. Obtains and shares needed information via teletype equipment or computer.

The employee is required to be on duty before, during, and after natural disasters and emergencies, as directed by the supervisor.

SUPERVISION RECEIVED: Works under the general supervision of the Communications Supervisor. Work is reviewed for accuracy and timeliness.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Using three different computer terminals, incumbent enters and retrieves data from three teletype systems:

• TCIC/NCIC (Texas Crime Information Center/National Crime Information Center);
• RMS (Records Management System for local city/county data); and
• the Nueces County database.

For data entry and confirmation actions, follows guidelines for each system, and uses forms prescribed by each one. Must be familiar with options such as various screens or forms required for specific actions and for different categories of criminal charges or other information.

The primary functions of the position, determined by study of their frequency, include:

Performing criminal history checks on individuals.

Incumbent retrieves information from TCIC, NCIC, and the RMS to be used for background investigations of those applying for jobs in the Sheriff’s Department and for jail pretrial services.

Entering data into TCIC/NCIC systems on persons for whom warrants have been issued in Nueces County.

This process involves a series of 13 steps, including running checks for driver’s license and criminal history.

Providing confirmation, on a 24-hour basis, on inquiries about outstanding warrants from law enforcement agencies throughout the United States.

If an inquiring agency has a possible suspect on hand, it may request a “10-minute turnaround,” which requires the incumbent to respond within that time frame.

Confirmation of a warrant involves checking the County database to see if the warrant is still valid, then pulling the actual warrant from the files.

Clearing, modifying, and updating warrants in the TCIC, NCIC, and RMS systems.

Sending and receiving administrative teletype messages to and from other law enforcement agencies.

These involve inquiries regarding jail inmates and prisoner transport.

Entering warrants in the local RMS (Records Management System).

These include class “C”, Capias Pro Fine, and other warrants not allowed in the TCIC//NCIC systems.

Other teletype functions, including:

• validation of warrants entered into TCIC/NCIC;
• entry, confirmation, and validation of stolen articles, missing persons, and runaways for Sheriff and Constables;
• maintaining files of stolen articles and missing persons.

In addition, depending on shift assignment, incumbent may answer telephone calls from the public after 5:00 p.m.

Since this is a 24-hour operation, incumbent will be assigned to work different shifts, including holidays and weekends.

May be required to assist in the training of new clerks.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Any employee who drives a vehicle on official business must have a driving record which meets standards set by the County and the County’s insurance carrier.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) plus at least one year of responsible clerical experience.

The following types of experience are specifically preferred: telecommunications; data entry; responsible employment in a law-enforcement setting; or experience in high-volume telephone communications servicing clients/customers [excluding telemarketing/sales]).Must type 25 wpm.

Any equivalent combination of experience and training which provides the required knowledge, skills and abilities, may be considered for current Nueces County employees only.

Related business or technical school training may be substituted, month for month, for experience. Training or experience in law enforcement telecommunications is desirable.

CERTIFICATES, LICENSES, or REGISTRATION: 1) Within six months of employment, incumbent must attend and pass a 16-hour course (given by the Texas Department of Public Safety) on TCIC/NCIC requirements. 2) Within one year of employment, incumbent must attend and pass a 24-hour DPS course on the overall TLETS network. Must also take subsequent training in order to meet DPS recertification requirements every two years. Due to telephone use, incumbent is also required to take a 12-hour TDD training course.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES: Ability to type at least 25 words per minute. Ability to communicate effectively both orally and in writing. Ability to work with general public. Ability to speak clearly and concisely. Ability to handle several items at one time and work in a stressful situation. Ability to keep accurate records. Ability to operate or demonstrated ability to learn to operate a computer.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to stoop, kneel, crouch, or crawl. The employee is occasionally required to stand, walk, and climb or balance. Employee must be capable of prolonged sitting (up to 8 hours) and extensive typing. Occasionally, lunch and work breaks may be limited. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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