CarMax, the way your career should be! 

Position Overview

As a Cosmetic Repair Associate, you play a vital role in ensuring every CarMax vehicle meets our quality standards. In this position, you’ll perform Paintless Dent Repair (PDR), cosmetic wheel restoration, and a variety of interior cosmetic repairs during the reconditioning process. Your expertise will cover fabric, vinyl, leather, plastic, and carpet repairs, including dye and color-matching techniques. This is your opportunity to join a team that values precision, quality, and innovation while helping customers love their cars.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Perform advanced cosmetic repairs including Paintless Dent Removal (PDR), wheel refinishing, and interior restoration to meet CarMax standards
• Execute standardized processes and follow detailed work instructions for consistent quality
• Remove and replace vehicle parts as needed during reconditioning
• Deliver exceptional service to internal teams and external customers
• Ensure all vehicles meet CarMax quality and safety requirements
• Complete additional tasks as assigned by management
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Completion of New Associate Orientation Training – Operations
• Ability to meet performance and workstation certification standards
• Strong attention to detail for data interpretation and record accuracy
• Capable of performing multiple tasks in a fast-paced, high-energy environment
• Physical ability to lift up to 50 lbs and work in indoor/outdoor conditions, including inclement weather
• Effective communication skills for customer and team interactions
• Flexible schedule availability, including nights, weekends, holidays, and 12-hour shifts

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. 
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.  If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. 

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.