We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose

• Deliver high quality work with consistency and pride

• Collaborate effectively and elevate those around them

• Focus on outcomes that drive impact and growth

Job Description:

You Are

A detail-oriented and analytical professional who enjoys solving complex billing and account-related issues while delivering outstanding service to internal and external customers. You thrive in a fast-paced environment, can manage multiple priorities, and are committed to accuracy, continuous improvement, and building strong relationships with clients and business partners.

You Will

• Support high-value Presort clients by ensuring billing and collection activities are completed accurately and timely.
• Maintain client satisfaction by partnering with internal and external stakeholders to resolve billing and account issues.
• Analyze billing data to identify trends, performance concerns, and potential billing discrepancies.
• Read and interpret client contracts and implement pricing updates as required.
• Support onboarding activities for new clients, acquisitions, and account setup.
• Coordinate national account discounts, billing adjustments, and account maintenance activities.
• Correct billing errors across multiple business lines while maintaining account integrity.
• Assist with rate case reviews to ensure customer pricing is updated accurately.
• Collaborate across departments to resolve account setup, invoicing, and billing inquiries.
• Help develop, improve, and document billing processes to increase efficiency and reduce errors.
• Train and mentor new team members on billing systems, procedures, and best practices.
• Provide backup coverage for other billing team members as needed.
• Organize workload effectively to meet established deadlines and service level commitments.
• Perform additional duties and special projects as assigned.

You Bring

• Advanced proficiency with Microsoft Excel and strong overall computer skills.
• Experience in billing, accounts receivable, collections, finance operations, or a related business function.
• Strong analytical, organizational, and problem-solving abilities.
• Exceptional attention to detail and commitment to accuracy.
• Ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience working with computer-based billing, invoicing, or financial systems.
• Ability to collaborate effectively across multiple departments and levels of the organization.
• Willingness to work additional hours as business needs require.
• Ability to understand and follow operational and safety-related instructions communicated in English.

Preferred Qualifications

• Experience maintaining billing, financial, or customer account management systems.
• Experience supporting large or national customer accounts.
• Experience training or mentoring team members.

Compensation

The hourly wage range for this position is $26.00-$30.00 per hour. Actual compensation will be based on skills and experience as they relate to the job requirements.

Location:

This is a hybrid role, with 4 days in the Shelton, CT office required. This hybrid status may change based on business need.

Sponsorship:

Must be legally authorized to work in the US.  Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. 

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.