Responsibilities:

• Serve as an HR Technology liaison to internal and external end-users including tier 1 support, primarily through calls and emails.
• Work with the other members of the Workday Support team to respond to all phone, email, or Service Now inquiries to meet our 24-hour service-level agreement.
• Analyze, validate, and audit system data.
• Identify and recommend process improvements to better meet the needs of the business.
• Provide direction and feedback to end-users on issue resolution and affect change management by providing guidance toward proper administrative and technical practices.
• Work cross-functionally with internal and external customers to gather data needed to support the business.
• Assist in ongoing document retention and file retrieval.
• Complete system testing of new processes.
• Manage multiple projects with competing priorities to ensure all requests are handled in a timely manner.
• Create and maintain HR Technology process and user guide documents.
• Build and update system reports as requested by our end-users.
• Maintain working knowledge of HR areas to understand system and reporting needs and guidelines.
• Perform other related duties as assigned.

Qualifications:

• High School Diploma or equivalent required, Bachelor's degree preferred.
• Two to three years of HR Technology or other systems-related experience required.
• Experience with Workday preferred.
• Excellent customer service and communication skills including the ability to maintain a professional, friendly demeanor with individuals at all levels of the organization.
• Highly detail-oriented, analytical, and self-motivated.
• Ability to work on multiple tasks or projects simultaneously while successfully meeting critical deadlines.
• Ability to align work with strategic goals and adjust to changing priorities.
• Ability to maintain strict confidentiality.
• Ability to identify and resolve problems in a timely, effective manner.
• Strong Microsoft Office skills.

Competitive pay $48,546 - $58,275 annually.

The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.