It's rewarding to be on a team of people that truly believe in making an impact! 

We are committed to building the best primary care environment for patients and are seeking healthcare enthusiasts to join us.

Job Summary

Completes tasks delegated by the EHR Director or EHR Supervisor. The work will be identified as particular tasks that may need to be done in sequence or in tandem with other requests with tracking of the progress being made on each task.

Duties & Responsibilities

Essential Duties & Responsibilities

• Provide eCW software support through phone and remote connection

• Will conduct EHR software and workflow support to the medical staff and providers of practices, including documentation of ticket issues within our internal ticketing queue system

• Liaison to eCW Support and our associates to ensure that all open tickets, escalations, and inquiries are followed through and resolved for the medical practices

• Participate in implementation and transition to new software upgrades as needed

• Maintain system data integrity by strictly following EHR and IT protocols

• Maintain up to date with myeclinicalwork.com portal, webinars and eCW Days Conferences

• Plan and fully execute Data Migrations from source EMR to Host EMR

• Data mapping for Data Migrations

• Migration Tasks
  • Create Facilities
  • Create Resources
  • Create Working Hours
  • Create Users
  • Create Providers
  • Create Referring Providers
  • Add/Transfer Fax Lines
  • Templates/Letters Creation
  • ePayment configuration
  • Lab account transfer
  • Product activation

• Perform testing on new builds and applications during implementation and maintenance phases

• Data validation for Data Migrations

• Provide guidance and support during Go Live after migration into Cano Health system to ensure a successful adaptation to our EMR

• Registration and Activation for EPCS (E-Prescriptions of Controlled Substances)

• Product Installation (eCW, Dragon, Dymo)

• Source EMR Contract termination

Supervisory Responsibilities

• No supervisory responsibilities

Critical Results

• Integration completed within 90 to 120 days after closing >90%

• Number of closed acquisitions/numbers of successfully migrated EMRs within 90 to 120 days

• Verification of Source data/ verification of data in eCW post migration

Education & Experience

• High School graduate and some college or Informational technical education or demonstration of work experience.

• Experience with EHR software capabilities and installation techniques; documentation and user instruction methods and techniques is a plus.

Knowledge, Skills & Proficiencies

• Analyzing user issues and providing problem resolution.

• Contribute effectively to the accomplishments of department goals and objectives.

• Establish and maintain effective working relationships

• Fluent in English and Spanish

• Ability to learn multiple software platforms quickly and efficiently

Job Requirements

Physical Requirements

This position works under usual office conditions. The employee is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk, and occasionally climb. The incumbent must be able to work extended and flexible hours and weekends as needed. Physical demands include the ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements

Work may involve some driving/traveling to assigned clinics.

Disclaimer

The duties and responsibilities described above are designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain, or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time. Cano Health is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Join our team that is making a difference!

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