POSITION SUMMARY:

The Coordinator, Business Development Optimization supports the Business Development Administration team by providing analytical, coordination, and administrative support related to Business Development budget optimization, performance tracking, and operational efficiency.

The role focuses on process coordination to support informed decision-making, cost control, and compliance alignment across Business Development activities. The position operates strictly in a support and coordination capacity.

PRIMARY RESPONSIBILITIES:

• Supports the Business Development Administration in the collection, validation, and analysis of quantitative and qualitative data related to Business Development budgets, expenses, and customer performance.
• Assists in monitoring Business Development expenditures to ensure costs are accurately allocated, tracked, and aligned with approved budgets, cost centers, policies, and procedures.
• Coordinates with the Executive, Business Development Optimization to consolidate financial, operational and performance data for reporting and analysis purposes.
• Prepares regular and ad-hoc reports related to budget utilization, incentives tracking, ROI indicators, and operational efficiency.
• Liaises with Database Administration to support data extraction, benchmarking, performance tracking, and reporting activities.
• Liaises with Database Administration team to create ad-hoc reports when required.
• Assists relevant BUs to set proper targets for Business Development team.
• Assists in the coordination and tracking of incentive-related processes, including Business Development coding requests and cycle monitoring, ensuring timely and accurate completion.
• Supports the setup, maintenance, and updating of performance tracking tools, logs, and reports for the Business Development team.
• Provides coordination and support for VIP-related initiatives and events, including data consolidation, post-event reporting, ticket distribution and allocation, where required.
• Liaises with the Manager, Business Development Administration in administrative and coordination tasks related to AML Compliance, Responsible Gaming, Internal Audit, GDPR, and compliance requirements to support alignment with approved policies, procedures and governance frameworks.
• Maintains accurate records and documentation in line with internal controls, audit requirements, and Business Development procedures.
• Supports the identification of variances and potential improvements areas, escalating findings to the Manager, Business Development Administration or Executive, Business Development Optimization as required.
• Performs other related duties as assigned by management to support Business Development optimization and administrative objectives.
• From time to time, management may change certain tasks based on synergies due to business requirements and operational changes.

JOB REQUIREMENTS:

• Flexibility to work occasional hours outside of normal business hours when required by operational needs

KEY PERFORMANCE INDICATORS:

• Data Analysis Support
• Budget Tracking Accuracy
• Reporting Timeliness and Accuracy
• Monitors sales targets and customer ROI
• Compliance & Documentation Support

QUALIFICATIONS:

Experience

• Experience within the regional casino market is considered an advantage
• Proven experience working supporting budget tracking, reporting, data consolidation, or performance analysis activities.
• Exposure to compliance-driven or regulated environments, including basic AML processes is considered an advantage.

Education

• Bachelor’s Degree in Business Management, Operations Management, or a related field is preferred.

Skills / Competencies

• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, data analysis, and reporting
• Excellent Microsoft Office knowledge 
• Analytical skills and able to define problems, collect data, establish facts, and draw valid conclusions
• Ability to support compliance-related activities through accurate data handling, documentation and coordination
• Experience working on budget optimization, cost controls, and forecasting
• Ability to translate business and marketing requirements to optimize performance
• Excellent command of the English language
• Excellent organization and time-management skills
• Excellent presentation skills
• Results-oriented with a process driven mindset
• Ability to work collaboratively with multiple stakeholders across departments
• Proactive, hands-on, and solution-focused approach.

PERSONAL COMPETENCIES:

• Achieves agreed objectives and accepts accountability for results
• Displays a high commitment to delivering results
• Communicates effectively
• Displays the highest level of integrity and discretion
• Self-motivated and able to work independently under guidance
• Team oriented and approachable
• Maintains confidentiality