At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

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JOB RESPONSIBILITIES

• Evaluate business and operational processes for opportunities to improve efficiency, quality, and consistency.
• Identify recurring problems, rework, equipment failures, customer concerns, and process gaps.
• Lead or assist with root cause investigations and corrective actions.
• Work with department leaders to develop and implement practical process improvements.
• Help develop and maintain company procedures, workmanship expectations, and operational standards.
• Follow up on completed work and major projects to identify lessons learned and opportunities for improvement.
• Engage with customers to gather feedback on equipment, service, communication, and overall experience.
• Help resolve significant or recurring customer quality concerns.
• Identify unmet customer needs and potential opportunities for new products, services, rental offerings, or capabilities.
• Improve coordination and handoffs between Sales, Engineering, Shop, Inventory, Rentals, PLC/Controls, and Field Services.
• Monitor quality and operational trends and communicate significant findings and recommendations to leadership.
• Support the continued development of Sable Automation's Operations and Quality Management Systems.

JOB REQUIREMENTS

• Bachelor’s degree or equivalent professional management experience.
• WMS/SAP knowledge.
• Communication skills, both oral and written.
• Microsoft Office skills, including Excel, Access, PowerPoint, and Word.
• Ability to motivate and influence people.
• Organizing, planning, and problem solving skills.
• Team player with good statistical and numerical ability and attention to detail.

BENEFITS:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth
• Paid vacation/holidays