Job Description: Contracts Billing Specialist

Role Summary:

The Contracts Billing Specialist is responsible for the full lifecycle of customer contract billing,

ensuring that terms are accurately reflected in the billing system and that invoices are generated

timely and accurately. This role requires a blend of contract administration and billing analysis to

maintain data integrity, resolve billing discrepancies, and provide exceptional support to both internal

stakeholders and external customers.

Key Responsibilities:

● Contract Administration:

● Review and interpret customer contracts, purchase orders, and Statements of Work

(SOWs) to ensure billing terms, pricing, and services are correctly set up in the billing

system.

● Maintain an accurate database of customer contract data, renewals, and expiration

dates.

● Collaborate with Sales and Legal teams to ensure all contract amendments are

captured and implemented in the billing lifecycle.

● Billing & Invoicing:

● Execute the monthly billing cycle, ensuring all recurring and usage-based charges are

accurate and processed on schedule.

● Review draft invoices for quality control, verifying alignment with contract terms

before final distribution.

● Manage the distribution of invoices to customers through designated portals or

communication channels.

● Analysis & Reconciliation:

● Review contract end dates regularly and proactively work with the account

management team to ensure an extension is in progress.

● Investigate and resolve billing disputes or discrepancies promptly, working with

cross-functional teams to identify root causes.

● Generate and maintain reports regarding billing performance, collections status, or

outstanding balances.

● Collaboration & Support:

● Serve as a point of contact for customer billing inquiries, providing professional and

timely responses.

● Support internal audits by maintaining organized documentation for contract records

and billing adjustments.

● Identify opportunities to streamline billing workflows and improve data accuracy.

Required Qualifications:

● Education: Bachelor’s degree in Business, Finance, Accounting, or a related field (or

equivalent professional experience).

● Experience: 2–4 years of experience in billing operations, revenue administration, or contract

management.

● Technical Proficiency:

● Strong proficiency in Microsoft Excel (VLOOKUPs, pivot tables, and data

manipulation).

● Experience working with ERP systems (e.g., Oracle, NetSuite, or Workday).

● Demonstrated ability to read and interpret complex legal/business contracts.

Core Competencies:

● Attention to Detail: High level of accuracy in data entry and financial review.

● Analytical Skills: Ability to identify patterns, discrepancies, and trends in financial data.

● Communication: Excellent interpersonal skills for managing customer inquiries and

collaborating with internal departments.

● Organizational Skills: Ability to manage multiple priorities and meet strict monthly deadlines

in a fast-paced environment.