This is a hybrid position requiring time both in the office and working remotely.

Under strict deadlines, this position is responsible for ensuring that reports and remittances from primary servicers are accurate and received within the timeframes established in the Servicing Agreement. Duties include completing complex research on issues relating to servicer advance recoveries, servicer transfers, reporting discrepancies and servicer inquiries. The Servicer Balancing Analyst plays an integral role in projects, interfacing with servicers, mentoring new balancers, and assisting other departments as needed.

Scope/Responsibilities: Beginning of professional career path; learning to use professional concepts and skills. Has ability to take initiative on projects potentially outside scope of work. Responsible for follow-through of one or more processes. Highly capable of serving as first impression to external and internal customers, vendors, agencies and investors. Trusted to manage time, priorities and resources to achieve goals.

About the role 

• Under strict deadlines and within established timeframes, reconcile complex reports received from primary servicers in accordance with Servicing Agreements and Departmental policy.

• Act in the role of relationship manager to his/her counterparties for all reports assigned.

• Complete research on difficult issues relating to servicer reporting, cash settlement issues, and servicer inquiries.

• Research and correct servicing errors or discrepancies within established timeframes and ensure accurate information is sent to the trust and investors.

• Point of contact for escalated servicer issues. Direct servicers in accordance with servicing requirements and instruct servicers on the resolution of issues.

• Act as liaison between the investor and the servicer to answer all investor’s questions relating to monthly reporting.

• Subject matter expert on department policy and procedures assigned by manager. Maintain and update policy and procedures based on latest industry requirements.

• Ensure that all assigned primary servicers report and remit in accordance with timeframes established in the corresponding Servicing Agreements.

• Ensure that cash receipts, servicer discrepancies and/or servicer billings are identified and cleared within established timeframes.

• Prepare wires for distribution to servicers based on monthly reporting requirements.

• Be active, reliable and visible part of your team and assist all members of the team to excel to the best of their ability. Be a positive example to all team members.

• General knowledge of multiple departments within Master Servicing. May be assigned to assist other departments should the need arise.

• May perform other related duties or ad hoc projects within the scope of responsibilities.

About you 

• Education & Professional Experience: Bachelor's degree preferred and typically does not require previous professional level work experience. Mortgage and Financial Services experience a plus. High school diploma or state accepted equivalency is required with equivalent experience.

• Leadership/Hierarchy: Operates under close supervision. Effectively builds strong relationships with team and manager.

• Level of Decision Making: Work is routine in nature with very little authority for decision making. Demonstrated ability to work autonomously to perform required work assignments.

• Individual/Customer Impact: Decisions and actions have impact on success of team, department, business line and/or client. Scope of work impacts team and business unit. Routine customer interaction that requires strong ability to build and manage relationships. Meets the requirements and expectations of the customer; acts with the customer in mind.

• Communication: Possesses clear and professional verbal and written communication skills when used both internally and externally. Effectively presents accurate information to varying audiences.

• Technical Proficiency: Proficiency with MS Office with particular emphasis on MS Word, Excel and PowerPoint. Exposure to mortgage-specific software; accurate reporting with introduction to data analytics.

What you’ll get 

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks. 

About us 

Rocket Mortgage® was founded in 1985. Today, we’re a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We’re known as experts in the mortgage industry, but we’re also innovators – we strive to create the best experiences for our clients from beginning to end. And we’re not your typical employer. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.