Location: Hamilton
Contract term: Approximately 6 weeks
Start: ASAP

About the Role

We’re looking for an experienced Senior Consultant with strong ServiceNow expertise to join us on a contract engagement based in Hamilton, with an immediate start.

You’ll lead the technical implementation of ServiceNow solutions for a range of customers, working across design, development, configuration and testing within a consulting environment.

This role suits a hands-on consultant with strong Customer Service Management (CSM) expertise who can translate business requirements into effective technical solutions.

What You’ll Do

• Develop best-practice designs and solutions that meet customer requirements and business needs.
• Configure, develop, test and manage the technical components of ServiceNow implementations within agreed scope and timelines.
• Work closely with architects and cross-functional teams to enhance features and improve customer adoption and value.
• Act as a trusted technical advisor, providing guidance throughout implementation.
• Maintain strong customer relationships through clear communication and responsive delivery.
• Share your ServiceNow expertise, mentor junior consultants and contribute to internal learning sessions.

What You’ll Bring

• Strong hands-on experience delivering ServiceNow implementations in a consulting environment.
• A proficient understanding of ServiceNow CSM products, services and capabilities, or comparable solutions.
• Certified Implementation Specialist certification in ITSM and/or CSM.
• Experience working in customer service management or customer experience environments.
• Development and/or consulting experience with enterprise SaaS solutions.
• Experience working within Agile/Scrum environments.
• Excellent problem-solving skills and the ability to learn new technologies quickly.
• The ability to work independently and collaborate effectively with technical and non-technical stakeholders.

Apply Now

If you’re an experienced ServiceNow consultant available to start ASAP, apply now with your CV.