Help shape a reliable, efficient contracting experience for our provider network. As a Contract Management Senior Specialist, you will guide the design, administration, and continuous improvement of the contract management system. You will partner across Provider Contracting, Legal, Operations, Technology, and Governance teams to turn complex requirements into clear processes, effective tools, and consistent results.

Responsibilities:

·    Lead the configuration and ongoing administration of the provider contract management system, including reference data, approval workflows, user roles, permissions, and standard contract templates.

·    Partner with contracting leaders, governance groups, Legal, Regulatory and State Government Affairs, and technology teams to align system capabilities with business, policy, and regulatory needs.

·    Coordinate release readiness, testing, implementation, and adoption of system improvements that strengthen accuracy, usability, and compliance.

·    Develop reporting and insights that help leaders understand workload, contract complexity, compliance, financial performance, language trends, and opportunities for improvement.

·    Create and refine administrative guidelines, contracting processes, exception pathways, and approval structures that support consistent execution.

·    Design, deliver, and evaluate virtual or classroom training for contractors and matrix partners; maintain learning materials and training records.

·    Provide consultative support and subject matter expertise to field contracting teams and cross-functional partners, including guidance on system and contracting processes.

·    Mentor frontline staff, help resolve complex issues, and provide occasional backup support through phone and shared email channels.

·    Build productive relationships across Network Operations, Service Operations, Medical Management, Medical Economics, Legal, vendors, and regional contracting teams to advance shared goals.

Required Qualifications:

·    Minimum of 5 years of managed healthcare experience, including at least 2 years in contract negotiation and 2 years in contract management.

·    Experience managing or supporting business systems, workflows, testing, releases, or process improvements.

·    Ability to influence decisions, gain support, and collaborate effectively in a matrixed organization.

·    Strong communication, presentation, training, relationship management, negotiation, organization, and analytical skills.

·    Ability to turn complex information into clear recommendations and solve problems in a fast-paced environment with changing priorities.

·    Proficiency with Microsoft Excel, Word, PowerPoint, PDF tools, and presentation applications.

·    Ability to occasionally work across time zones.

·    Ability to travel occasionally when needed.

Preferred Qualifications:

·    Experience with Contract Lifecyle Management (CLM) systems.

·    Knowledge of provider contracting, negotiation, provider services, project management, or system development.

·    Bachelor’s degree in business, healthcare administration, or a related field; MBA, MHA, or another relevant advanced degree.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 92,000 - 153,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.