About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role Summary

Reporting to the Investor Service Manager, the role will be responsible for ensuring our clients and investors receive excellent service in all communications. 

Our Asia Investor Service Team supports multiple clients, funds and underlying investors, ensuring timely delivery of information and issue-resolution through effective communication via multiple channels.

What You Will Do

The key responsibilities of the role include (but are not limited to):

• Client Servicing: delivery of high-quality client experiences by owning resolution of investor and client inquiries, and resolving issues in a timely and efficient manner.  Monitoring progress and maintaining regular, timely & accurate communications to all stakeholders.
• Compliance and Risk Management: Ensure compliance with regulatory requirements, company policies, and industry best practices related to investor services operations. Adhere to controls and procedures to mitigate operational risks.  Keep all documents up to date, accurate, formatted, in correct folder structure, version controlled, ready for audit/regulatory/compliance/risk reviews.
• Process Improvement: Contribute to the identification of opportunities to streamline processes, improve efficiency, and enhance the overall effectiveness of investor services operations. Support the implementation of process enhancements and workflow automation initiatives as needed.
• Training and Development: Participate in training programs and materials to enhance the skills and knowledge of team members in investor services processes, systems, and regulations. Participate in regular training sessions and workshops to ensure ongoing development and competency.
• Collaboration: Collaborate with cross-functional teams, including relationship management, client services, operations, compliance, and technology, to address client needs, resolve issues, and implement process improvements. Foster a culture of teamwork and collaboration across the organization.

About You:

• Bachelor's degree in business, finance, or a related field (preferred).
• Fluency in English and Mandarin or Cantonese or Japanese (verbal and written).
• Previous experience in investor services or transfer agency operations, preferably with at least 3-5 years’ experience.
• Strong communication, and interpersonal skills
• Strong knowledge of delivery of client service, regulations, and industry best practices. 
• Proficiency in MS Office applications and transfer agency / investor services platforms preferred.
• Ability to manage multiple priorities in a fast-paced environment and adapt to changing business needs.
• Strong analytical and problem-solving skills, with a focus on continuous improvement and innovation
• Excellent communication skills, verbal, written.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.