Hotel: Phāea Mitato Crete, Tapestry Collection by Hilton

About the role

As a Concierge Agent at PHĀEA, you're the welcoming face and local expert, dedicated to enhancing our guests' experiences and creating lasting memories. Your role is vital in providing personalized service, offering expert recommendations, and ensuring every guest feels valued and cared for throughout their stay. Serving as the destination authority, you provide valuable insights into local culture, attractions, and activities, enriching our guests' journeys in our timeless Greek haven.

About Phāea

PHĀEA is a leader in the Greek hospitality industry, bringing an authentic approach to experiential travel and luxury – one that is inspiring yet effortless, elevated yet conscious, highly curated yet understated.

Born in Crete, PHĀEA comprises a collection of properties – Phāea Blue, a member of SLH, Phāea Cretan Malia, a member of Design Hotels, Phāea Mitato Crete, Tapestry Collection by Hilton and Koutouloufari Village Holiday Club. These properties blend bold design, responsible living, and authentic experiences, immersing visitors in the genuine Greece. PHĀEA is expanding to introduce undiscovered Greek destinations into its portfolio. 

Together, we are on a journey of learning and evolution, where every day is an opportunity to develop new skills, to embrace new experiences, and to take another step forward towards our vision of an altogether kinder hospitality.

At PHĀEA, we apply principles of equal treatment and equal opportunities and are committed to creating a working environment that promotes respect, diversity, and inclusion.

Culture Fit

• Contribute to the curation of extraordinary, guest-centric, luxury and meaningful travel experiences that tell the story of a truer, more timeless Greece.
• Contribute to a culture of collaboration by crafting authentic relationships and encouraging the personal and professional growth.
• Engage with and support the values of Phāea – Consciousness – Innovation and Community - through your day-to-day work and your interaction with team members and guests.

Job Fit- Responsibilities

• Greet guests warmly, ensuring a personalized and professional welcome.
• Assist with smooth check-in/check-out processes.
• Escort guests to accommodations, providing property tours.
• Offer tailored recommendations for local attractions and activities.
• Handle reservations, travel arrangements, and special requests.
• Arrange transportation and bookings for various activities.
• Communicate with guests pre-arrival to personalize their experience.
• Follow up during stays for feedback and satisfaction.

Requirements

Must-Have:

• Proven working experience in a concierge or customer service role.
• Proficiency in property management systems (Opera) and MS Office.
• Ability to handle multiple tasks simultaneously with attention to detail.
• Strong communication and interpersonal skills.
• English language proficiency.

Nice-to-Have:

• Experience in international luxury brands.
• Proficiency in additional languages

Benefits

What we offer

• Comprehensive hospitality and department-specific training
• Compensation offering in line with industry.
• Accommodation in Staff Apartments (for non-local residents).
• Meals in Staff Canteen.
• Opportunities for career advancement.
• Supportive and welcoming work atmosphere.
• Staff bus transportation (for Heraklion residents).
• A wide variety of benefits.