Who are we hiring?

The Concession Associate is responsible for preparing beverages, food, and merchandise items to sell to guests during events in a friendly & courteous manner at The Chicago Theatre.  This position is also responsible for maintaining cleanliness of their assigned location, processing cash and charge transactions and assisting Team Leads with timely set-up and breakdown of all work areas, specifics in food safety, food production, guest relations, equipment use and maintenance.

What will you do?

• Mixes, garnishes, and services alcoholic and non-alcoholic drinks for guests.
• Selling various food, beverage & merchandise items throughout the theatre and front-of-house.
• Prepare display merchandise & sell products to patrons in a friendly and courteous manner. 
• Assist stand leads and supervisors in the set-up of the assigned selling area. 
• Verify cash bank, complete and sign a cashier’s worksheet in the money room. 
• Notify the Team Lead of product that requires replenishment during an event. 
• Have a working knowledge of the theatre policies and important locations, i.e. restrooms, telephones, medical, security, etc. 
• Answer and direct patrons in a courteous and professional manner.
• Assist Team Lead in the closing down of concession and bar areas at the conclusion of an event. 
• Participates in special projects and performs other duties as assigned.
• Maintains Health Dept. standards and executes the procedures in place.
• Adheres to TEAM training guidelines
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• Strong communication skills with a focus on customer service.
• Must be able to handle transactions without a register.
• Must be comfortable with heights.
• Must be able to complete daily and nightly inventory.
• Flexibility in scheduling with the ability to work at least 4 days/nights a week including weekends and holidays. 
• Must have strong communication skills with the ability to multi-task and partner with asst. supervisors to handle customer service issues.
• Must be flexible to rotate positions within a shift. 
• This position is part time and event driven.
• Bartending license is a plus.

Special Requirements

• Must be able to handle inclement weather, due to theatre doors being open.
• Ability to work a flexible schedule including days, nights, have split days off, work weekends and holidays in a 24 X 7 environment
• Comfortable with prolonged standing, bending, and walking; ability to climb and descend multiple flights of stairs while carrying equipment or supplies. Constant motion is often required.
• Must be able to work within an environment with loud noises and everchanging visuals.
• Must be able to lift, push or pull up to 50-70 lbs.
• This role involves trash, including bending and/or kneeling to pick trash up from floors and in between seats.
• Ensure safe handling, storage, and use of cleaning chemicals in accordance with manufacturer instructions and company safety protocols, including proper use of personal protective equipment (PPE) if needed.

#LI- Onsite