Complex Needs Practitioner

Location: Birmingham
Working Hours: 37 hours (full time)
Contract Type: Permanent
Salary: £27,751.12 - £29,944.50

Make a Difference to Young People and Families

Are you passionate about supporting young people and families to overcome challenges, build resilience and achieve positive change?

We’re looking for an energetic, confident and motivated Complex Needs Practitioner to join our Family Team in Birmingham, supporting young people aged 17–25 who may be experiencing substance misuse, mental health difficulties and a range of other complex needs.

This is an exciting opportunity to join a team where your work can make a genuine difference to young people and their families, helping them to navigate challenges, strengthen relationships and achieve positive outcomes.

About the Role

As a Complex Needs Practitioner, you will work alongside young people and their families using a person-centred and strengths-based approach. You will help young people to identify their goals, reduce risk and develop the skills, confidence and resilience they need to move towards positive outcomes.

You will support young people who may be experiencing multiple risk factors alongside substance use, including those who have been affected by a parent’s substance misuse.

Working as part of the Family Team, you will build trusting relationships with young people and families and provide a range of interventions tailored to their individual needs. You’ll work flexibly across the community and within multi-agency partnership settings, responding to referrals from a variety of services including health, social care, education and criminal justice.

Your work could include supporting young people and families with:

• Substance misuse and reducing associated risks
• Mental and emotional health
• Family relationships and communication
• The impact of parental substance misuse
• Parenting and family support
• Homelessness and housing instability
• Exploitation and vulnerability
• Physical health and wellbeing
• Education, social care and wider support needs
• Building resilience, independence and positive support networks

You will have the opportunity to work creatively with young people and families, helping them to recognise their strengths, develop positive relationships and find solutions that work for them.

No two days will be the same. You’ll work alongside colleagues and partner agencies to provide holistic support, ensuring that young people and families receive the right support at the right time.

About You

We’re looking for someone who is positive, resilient and confident, with the ability to build strong and meaningful relationships with young people and families who may have multiple and complex needs.

You’ll be an enthusiastic self-starter who is comfortable working independently while also being a collaborative member of a wider team.

You will have proven experience within health or social care, ideally including experience of working with young people and families and supporting individuals experiencing mental ill health and/or substance misuse.

Experience of family work, parental substance misuse or working with complex family dynamics would be particularly valuable.

Most importantly, you’ll bring empathy, energy and a genuine belief in the potential of young people and families to make positive changes in their lives.

If you’re passionate about supporting young people and families and want to be part of a team that makes a real difference, we’d love to hear from you.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date: