Pay Range:

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

• Assists the Community Wellness Division in coordinating safe, effective, efficient, equitable, patient-centered care.

• Assesses the self-management skills of patients and caregivers and encourages wellness and autonomy through support, training, and coordination of referred services.

• Communicates regularly with patients and caregivers regarding referred services.

• Utilizes sound knowledge and judgement in determining prioritization of patient referrals, outreach, and coordination of care to maintain patient safety and service quality. Decisions must be made with weighted consideration and awareness of their impact on patient care and outcomes.

• Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care.

• Tracks and maintains case management coordination data identified by program managers.

• Works autonomously to assess frameworks and identify solutions at an individual, community and system level. Will seek supervisor support when indicated and/or necessary.

• Schedules patient appointments, answers patient calls/queries, monitors and communicates to patients through WellApp messaging.

• Generates patient letters and completes relevant forms as needed.

• Advocates for patient and patient caregivers at service-delivery level, empowers patient decision-making and self-care, and addresses patient needs in a timely manner.

• Collaborates with the Community Wellness Division members to establish plan of care to maximize patient healthcare outcomes.

• Verifies patients' insurance profile and demographics are current and update as needed.

• Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.

• Fosters partnerships through teamwork and utilizes resources effectively.

• Supports Community Wellness staff, works with team to ensure coverage of administrative duties and scheduling for all service lines.

• Monitors and updates schedules for Nutrition Services team, WISEWOMAN Women’s Health Program and Diabetes Education Team: checking patients in, noting cancellations, and filling open slots with cancellation lists as available; utilizes and manages all incoming Well App, voicemail, email, and phone lines.

• Monitors all scheduled patients’ upcoming appointments and completes preregistration ensuring correct provider information and verifying insurance eligibility.

• Verifies provider IT accounts, travel, and housing requests.

• Coordinates educational in-services provided by the Community Wellness providers if needed.

• Responsible for promoting, encouraging, and displaying the highest level of customer service, professional behavior and courtesy to patients and staff.

• Completes data collection as requested by leadership.

• Assures all data is input into designated database for ease of communication across the consortium.

Other Functions

• Maintains a clean and safe working environment including adequate supplies and upkeep of unit and equipment, reporting any defective or missing equipment and safety hazards.

• Performs duties as assigned in a responsible, respectful, and caring manner.

Supervisory Responsibilities

• This position does not require direct supervisory responsibilities.

• Assists in training and onboarding of new staff.

Education, Certifications, and Licenses Required

Knowledge of

• Medical terminology.

• Using EHR.

• Insurance plans and policies

Skills in

• Computer use.

• Problem-solving conflict resolution.

• Strong interpersonal and organizational skills.

Ability to

• Multi-task and work independently in fast-paced environment.

Required Certifications:

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!