Job Summary

Responsible for utilizing carrier applications and internal systems to administer the full commission process from receiving initial reports through the coordination with Accounting Manager for dispensing payments. Ensures timely and accurate payments to insurance agents. Resolves escalated commission issues in conjunction with the broker services commission team.  

Primary Responsibilities:

• Assumes responsibility for administering the full commission process.  
  • Downloads, receives, formats, imports, and verifies commission reports.
  • Uploads reports to the Ritter Agent Payment system.
  • Verifies accuracy of internal systems.
  • Coordinates payment processing with the Accounting Manager.
  • Provides formatted reports per accounting requirements.
  • Perform manual calculations for quarterly allowances.
  • Review agent’s debt and include in the debt collection process when necessary.
  • Work with the RAP developer to provide testing and feedback in system releases.
• Assumes responsibility for resolving escalated commission issues.   
  • Works in conjunction with the Broker Operations team to resolve all issues in a timely and accurate fashion.
  • Provides customer service to agents via phone, email, and in person as necessary.
  • Creates Service Requests (SRs) as needed to track and handle agent issues.
  • Provides full circle customer service to verify agent issues are properly and thoroughly addressed.
• Assumes responsibility for various cross-training assignments.
• Assumes responsibility for miscellaneous duties as assigned by Supervisor.

Primary Skills & Qualifications:

• Associate's degree or above.  
• Basic understanding of insurance and agent relationship.
• Basic understanding of the commission process.        
• Intermediate Excel skills
• Experience in accounting or finance is a plus
• One year of customer service experience and/or data entry experience.
• Good attention to detail.
• Good analytical skills.
• Able to work at a fast-pace.
• Good communication skills, especially over the phone.
• Good customer service skills.
• Positive attitude and ability to work well with others.

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.