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Regular or Temporary:

Language Fluency:  English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

1. Receive workflow items, retrieve account information, and execute requests.

2. Exceed consistently production and quality defined goals.

3. Demonstrate a proficient knowledge of systems and processes while recognizing gaps, and maintaining a growth mindset. 

4. Assist with researching complex issues and provide innovative solutions. 

5. Resolve escalated issues. 

6. Develop positive communication and relationships with peers, partners, and external clients and support initiatives and other duties as assigned.

7. Motivate, train, counsel, and encourage lower level teammate's consistency of operations.

8. Recognize downstream implication of work performed and the impact on the success of the company.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Associate's Degree or work related experience, or equivalent education and related training

2. Three years of banking or financial services experience, preferably in a high paced, high volume environment 

3. Detail oriented and proficient in basic computer applications such as Microsoft Office software products

4. Knowledge of regulatory, external, and internal compliance requirements and guidelines 

5. Must be able to communicate effectively across multiple levels of lending personnel, including strong written and verbal communications

6. Strong time management, problem solving, analytical and organizational skills

7. Aptitude to read and interpret complex loan documents and loan structures

8. Sound decision making skills that demonstrate flexibility, resourcefulness and the ability to work independently

9. Demonstrates ability to work in an area governed by production standards, heavy workloads and critical 

deadlines

Preferred Qualifications:

1. A Bachelor's Degree

2. Five years of previous banking or financial services experience 

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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