Alfa Laval UK&I is looking for a Commercial Excellence Specialist

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build careers too.

The position / About the Job:

Owns the Alfa Laval's awareness-to-lead-to-order process. Local point of contact in the global community for CRM-related topics and local ambassador of Alfa Laval's data quality efforts. Ensures that all customer data is activated in the most relevant ways to craft commercial strategies with the goal of increasing business generation. Champions and supports Alfa Laval's ways to market and segmentation efforts. Leads and drives customer experience efforts and ensures that this is anchored into the Cluster strategy.

Key Tasks and responsibilities:

• Plan and execute commercial support activities based on marketing plan priorities.

• Responsible for engaging local organization on the key CRM processes (lead, opportunity, contact and account mgmt.)

• Collects and prioritizes local CRM needs to support the Lead-to-Cash  development.

• Collects and prioritizes local needs in terms of data visualization.

• Ensure the continuous progress on our data quality journey according to local and global requirements.

• Translates customer and commercial data into insights to support decision making and support the sales company

• Transformation.

• Local champion for the Customer Experience process, ensuring the customer feedback process runs smoothly and the data

• generated is translated into local strategic initiatives to improve customer experience.

• Champion supporting our segmentation efforts and ensuring local progress.

• Leader for all Commercial Excellence related priorities and activities: design, activation and follow through.

• Contributor to Commercial Excellence cluster and/or global initiatives.

Knowledge and Skills

• Good knowledge of IT ecosystem (CRM, ERPs etc.)

• Ability to translate data into actionable insights to support strategic decisions.

• Proactive personality and excellent communication skills

• Advanced in stakeholder management

• Advanced general business knowledge

• Connect marketing and sales in the customer journey

• Funnel management knowledge

• Customer experience management

• Customer segmentation

• Sales management experience within a B2B environment

• Strong business acumen to support market insights gathering would be considered a bonus

Core Competences and Expected Behaviours:

• Able to quickly understand the core of a problem and focus on the most important aspects.

• Able to draw valid conclusions from large amounts of complex information.

• Develops impactful strategies in accordance with the business vision.

• Judgment & Decision making

• Makes things happen.

• Quickly and aptly assesses the potential consequences of different actions related to any situation or task.

• Acts with confidence and clarity

Leading others & self

• Empowers others by providing the clarity, resources and support they need to succeed and be accountable.

• Challenges self and others to reach higher levels of performance in ways that triggers personal growth.

• Dares to address low performance, and to hold self and others accountable for their actions.

What we can offer

Alfa Laval UK&I currently provides a wide range of benefits, schemes, and initiatives to our employees including:

Holiday entitlement of 25 days + Bank holidays

Simply Health – Health cash plan available to enter worth over £2500 annually

Life Assurance – 4X annual salary when you remain in the pension

Training and Career Development potential

Cycle to work scheme

Tech scheme benefit

Our commitment to integrity 

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Playing the games is mandatory. 

As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role. In addition, you will need to show your right to work in the UK. 

For more information, please contact  

Reece Watmore, Talent Acquisition Partner, [email protected]

Applications will be continuously monitored throughout the process and interviews arranged accordingly.

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