The Collections Coordinator will oversee the full-cycle accounts receivable process, including payment application, account reconciliation, and collections, while maintaining positive attorney and client relationships.

The Collections Coordinator is trusted to manage complex and high-value accounts, exercise sound judgment in sensitive collection matters, and work independently in a fast-paced environment. The candidate will be required to develop an understanding of assigned accounts receivable through regular meetings with the revenue team to support management of client portfolios and promote proactive collection practices.

Primary Responsibilities

• Manage the full-cycle accounts receivable process and serve as the primary point of contact for escalated or complex collection issues.
• Proactively review aging reports to identify past-due accounts and independently manage outreach to attorneys, clients, and insurance carriers.
• Partner closely with attorneys to develop and execute effective collection strategies and expedite payment resolution; demonstrate an understanding of client needs and recommend continuous improvement initiatives.
• Review internal accounts receivable and collection policies to increase efficiency and reduce aging balances.
• Perform account reconciliations and resolve billing, payment, and application discrepancies, including reconciliation of unallocated and retainer accounts.
• Adhere to and ensure compliance with firm accounts receivable write-off policies.
• Monitor invoice status and payment activity through e-billing and e-vendor portals.
• Maintain accurate and up-to-date documentation of collection activity, communications, and follow-up actions in Aderant based on feedback from attorneys, clients, and the billing department.
• Monitor and respond to the accounts receivable hotline and shared inbox.
• Protect and maintain highly sensitive, confidential, privileged, financial, and proprietary information.

Requirements

• Bachelor's degree in Business Administration, Accounting, Management, or a related field preferred.
• Minimum of 3+ years of law firm or professional services collections experience strongly preferred.
• Demonstrated experience handling complex or high-value accounts receivable.
• Strong working knowledge of Microsoft Word, Outlook, Excel, Teams, and Windows-based environments.
• Excellent written and verbal communication skills, with the ability to professionally engage attorneys, clients, and carriers.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities independently.
• Collaborative, solution-oriented mindset with a strong client service approach.
• Experience with Aderant and e-billing platforms strongly preferred.
• Proficiency with Microsoft Office, with an emphasis on Excel.