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As a Collections Analyst II within HP's Global Direct Collections organization, you will play a critical role in driving cash flow, strengthening customer relationships, and supporting HP's financial health across a diverse portfolio of customers. You will collaborate with customers and cross-functional teams to resolve complex issues, streamline payment processes, mitigate risk, and deliver an exceptional customer experience.

This role offers the opportunity to act as a trusted business partner, influence outcomes across multiple stakeholders, and contribute to strategic initiatives that improve end-to-end Quote-to-Cash performance.

What will you do?

• Manage a portfolio of customer accounts and drive timely collection of outstanding receivables.
• Develop strong relationships with customer Accounts Payable teams and key business contacts to improve payment performance.
• Analyze aging balances, payment trends, and account health to identify risks and opportunities for cash acceleration.
• Investigate, log, and drive resolution of disputes by partnering with internal teams such as Sales, Order Management, Credit, Customer Operations, and Finance.
• Lead customer and cross-functional discussions to address payment blockers, negotiate resolution plans, and establish clear action items and timelines.
• Perform account reconciliations and proactively resolve billing, invoicing, purchase order, and payment application discrepancies.
• Partner with Sales and Account Management teams to support strategic customer relationships while balancing risk and cash objectives.
• Escalate critical issues to senior leadership when necessary and provide visibility into business risks impacting collections performance.
• Identify process improvement opportunities and participate in projects focused on enhancing the customer payment experience and operational efficiency.
• Utilize reporting and analytical tools to track portfolio performance, prioritize actions, and achieve collection targets.

What are we looking for?

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
• 2 to 4 years of experience in Collections, Accounts Receivable, Credit, Customer Service, Finance Operations, or related areas.
• Advanced English communication skills, both written and verbal. Additional languages are a plus.
• Strong analytical and problem-solving skills with the ability to interpret financial data and identify trends.
• Understanding of Accounts Receivable, collections practices, and basic financial principles.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to influence and collaborate effectively across diverse teams, cultures, and organizational levels.
• Customer-focused mindset with a proactive approach to issue resolution.
• Knowledge of the Quote-to-Cash process is preferred.
• Proficiency in Microsoft Excel and business reporting tools.

Preferred Qualifications

• Experience managing multinational or strategic customer portfolios.
• Exposure to SAP, Oracle, or other ERP platforms.
• Experience working in a shared services, global business services, or multinational environment.
• Continuous improvement mindset with demonstrated involvement in process enhancement initiatives.