At Solventum, we improve lives by helping healthcare professionals do their best work. Join a team using innovation and insight to make a real impact on the future of healthcare. All roles listed are with Solventum, and we’re committed to protecting your personal information—learn more in our Privacy Policy                 

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As the Collaboration Services Specialist, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Providing advanced L3/L4 operational support for SharePoint Online, Microsoft Teams, and in-scope third-party content platforms, with a focus on service stability, platform hygiene, and timely resolution of complex escalations.
• Supporting site and workspace provisioning, configuration, permissions, information architecture, access models, naming standards, and lifecycle governance across enterprise collaboration services.
• Identifying and remediating orphaned sites, inactive or stale workspaces, excessive permissions, and permission inheritance issues, while partnering with Security and Compliance teams to address findings and reduce collaboration risk.
• Executing content and collaboration migrations, tenant-to-tenant transitions, restructures, consolidations, and large-scale cleanup initiatives, including merger and acquisition activities when required.
• Driving continuous improvement through lifecycle tooling, automation, usage reporting, runbooks, end-user guidance, root cause analysis, and shift-left improvements that reduce ticket volume and increase L1/L2 resolution and self-service.

Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires, at a minimum, the following qualifications:

·       Bachelor’s Degree or higher AND 5+ years of experience supporting Microsoft 365 collaboration, SharePoint Online, Microsoft Teams, or enterprise content platforms.

AND

In addition to the above requirements, the following are also required:

·   5+ years of experience supporting SharePoint Online and Microsoft Teams in an enterprise production environment.

·    5+ years of experience with collaboration governance, information architecture, permissions, access reviews, and site or workspace lifecycle management.

·    Experience supporting content or collaboration platform migrations, tenant transitions, restructures, consolidations, or enterprise change initiatives.

·    Experience working within L2/L3 or L4 incident, escalation, and production support environments, including root cause analysis and preventative actions.

Additional qualifications that could help you succeed even further in this role include:

·    Hands-on experience with SharePoint Online and Microsoft Teams administration, including site provisioning, configuration, permissions, governance, and lifecycle controls.

·    Experience with lifecycle management platforms such as Orchestry, including workspace reviews, renewals, archival, cleanup, and ownership management.

·    Experience identifying and remediating orphaned sites, stale workspaces, excessive permissions, and permission inheritance issues.

·    Exposure to third-party enterprise content platforms such as Box or ShareFile, including administration, governance, or migration support.

·    Experience using PowerShell, Microsoft Graph, reporting, or automation capabilities to improve platform hygiene and operational efficiency.

·    Strong troubleshooting, stakeholder communication, incident ownership, cross-team collaboration, documentation, and continuous improvement skills.

Work location:  Bangalore - Hybrid 

Travel: May include up to [10%] [domestic/international] 

Supporting Your Well-being  

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.  

Diversity & Inclusion 

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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