At Manulife, we believe in investing in the future, starting with you. Our Co-op Internship Program is your launchpad to success, providing the support, structure, and meaningful opportunities you need to learn, grow, and make an impact. More than just a work experience, you'll become part of a vibrant intern community, participate in engaging events, and benefit from clear goals, regular feedback, and structured support to help you succeed from day one.

As a Regional Marketing Strategy – Digital Customer Platforms and UX/UI Co-op intern, you’ll gain hands-on experience supporting the Regional UX/UI Design community. Your responsibilities will include establishing and scaling design operations, governance frameworks, and design standards across multiple markets. You’ll collaborate with designers across markets to strengthen resources and processes that improve the consistency, efficiency, and quality of digital experiences, while gaining practical exposure to regional UX/UI practices, community management, learning development, and product ownership.

Position Responsibilities

Support Regional Design Operations and Governance:

• Support the maintenance and evolution of regional UX/UI standards, guidelines, reusable patterns, and design documentation.
• Coordinate design governance activities, including review sessions, project tracking, action follow-up, and reporting.
• Contribute to 0rganizing and managing design assets, templates, pattern libraries, knowledge repositories, community content, and communications.

Support Design Capability and Continuous Improvement:

• Collaborate with designers across markets to gather feedback, identify recurring challenges, and recommend improvements to design processes and ways of working.
• Support capability-building, knowledge-sharing, and community initiatives across the regional design community.
• Explore how AI-enabled workflows and emerging design tools can support and improve the regional design operating model.
• Document lessons learned, reusable practices, and opportunities to improve design delivery across markets.

Individual Accountabilities:

• Maintain clear, accurate and up-to-date documentation, trackers and operational materials, with ownership and timely follow-through on agreed actions.
• Identify and address issues and improvement opportunities, aligning on priorities as needed and incorporating feedback and new knowledge into delivery.

Shared Accountabilities:

• Collaborate with the Regional UX/UI team and designers across markets to maintain design standards, reusable patterns and governance, while supporting the delivery of regional design initiatives.
• Contribute to the evolution of the regional design operating model, including AI-enabled opportunities, community engagement, communications and knowledge sharing across distributed teams.

Required Qualifications

• Currently pursuing a degree in UX Design, Human-Computer Interaction, Product Design, Digital Media, Psychology, Information Systems, or a related discipline.
• Familiarity with Figma and other design or collaboration tools.
• Strong organizational and time-management skills, with attention to detail.
• Strong written, verbal, and visual communication skills.
• An analytical mindset with the ability to synthesize information and identify patterns.
• Interest in design systems, design operations, governance, research, AI-enabled workflows, and process improvement.
• Ability to work both independently and collaboratively across distributed teams.
• A proactive attitude and eagerness to learn in a fast-paced environment.

Preferred Qualifications

• Previous academic, project, volunteer, or internship experience related to UX/UI design, user research, digital products, or design operations.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Internship Period:

We are recruiting for H1 2027 Intake: January 2027 – June 2027

Application Deadline:

We review applications on a rolling basis and encourage you to apply as soon as you are ready. All dates listed are in the Hong Kong time zone.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.