Job Summary

Engage as part of a team of highly skilled individuals ensuring that our Microsoft 365, DNS, and associated cloud environment infrastructure follows best practices in deployment, migration, security, compliance and redundancy. Contribute to conversations regarding improvements, troubleshooting, implementations, and identifying challenges while focusing on end user support and continual skillset growth.

Responsibilities

• Proactively manage support requests via Integrity’s IT Service Desk platform, Freshservice
• Microsoft 365 administration, migration, and management
• Domain / Registrar / DNS management for 300+ domains
• Configure and monitor mail flow rules, filtering, and SMTP settings
• Support Active Directory on-premise as well as cloud identities / Entra AD
• Build, deploy, and manage Sharepoint and Teams sites
• Support end users nationally via remote management and support tools
• Document and collect asset inventories, service catalogs, playbooks, and ensure data integrity
• Collaborate with internal teams to ensure security and compliance across all systems

Position Requirements (Knowledge, Skills, and Abilities)

• Fully proficient in Microsoft 365 and Active Directory / Entra ID
• Considerable knowledge of DNS management
• Advanced problem solving and troubleshooting skills with ability to think outside the box
• Effective communication skills and positive manner with end users, teammates, and leadership
• Comfort working in challenging, dynamic, and diverse business environments
• Basic PowerShell knowledge and the ability to build and execute scripts
• Knowledge of migration tools and processes a plus

Education and Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• 2–4 years of experience in system administration or IT support
• Strong understanding of identity lifecycle, provisioning, and deprovisioning
• Familiarity with cloud identity platforms (Entra ID, Azure AD)
• Knowledge of compliance frameworks and legal hold requirements
• Excellent communication and documentation skillsMicrosoft 365 Administration and Identity Management in Entra ID / AD
• Microsoft Intune knowledge a plus
• DNS management (Cloudflare knowledge preferred)
• Migration experience (and non-Microsoft platform) a plus
• Remote assistance of distributed users a plus

Licensing and/or Certification

• Microsoft 365 Certifications – Desired, not required
• Active Directory – Desired, not required

About Integrity

Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind. 

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.