Key Responsibilities:

• Develop and implement governance strategies, policies, frameworks, and procedures in a multi-cloud environment (GCP, AWS, Azure) to standardize business operations and ensure compliance with regulatory requirements and regulations (SOC 2, HIPAA, GDPR)

• Work with security teams to effectively enforce Identity and Access Management (IAM) policies and network security best practices across the organization

• Develop and maintain dashboards that would track cloud governance metrics such as security posture, timely key rotation, and compliance

• Collaborate with diverse stakeholders to identify service level objectives (SLOs), key performance indicators (KPIs), and metrics for measuring operational efficiency and compliance

• Work closely with IT, Finance, Security, DevOps, Cloud Architects, and Product Engineering development teams to maintain consistent governance controls across all environments

* This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.

Requirements:

• 3+ years of working in cloud environment (experience with GCP is highly preferred)

• 3+ years of working with modern public cloud services such as EC2, VPC, S3/GCS, IAM, and AWS/GCP CLI

• Hands-on experience with cloud security controls, identity and access management (IAM), network security, encryption, and data protection tools such as GCP Organization Policy, AWS Config, or Azure Policy

• Proficiency in CI/CD programming, scripting (e.g., Python, PowerShell) and automation tools (e.g., Ansible) for cloud governance and infrastructure management

• Knowledge of automation principles and Infrastructure-as-Code (IaC) tools such as Terraform, AWS CloudFormation, or Azure Resource Manager (ARM)

• Experience establishing and maintaining strong working relationships with a wide variety of business groups (Development, Product, Network Engineering, Voice Engineer, Security, etc.) and being able to translate technical information into business-friendly language

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or other relevant technical field

• Knowledge of Kubernetes best practices

• Experience with Microsoft Active Directory Federation Services (ADFS)

• Experience with Okta integration

• Result orientated, self-starter

• AWS certified

• GCP certified