Job Title -  Cloud Administrator - Analyst - ACS SONG 

Management Level: Level 11-Analyst

Location: Kochi

Must have skills: Installation, Configuration and management of Linux /Windows systems

Good to have skills: Grafana          

Experience: 2 -3 years of experience is required

Educational Qualification: Graduation (Accurate educational details should capture)

Your Role

As a Cloud Administrator you will closely work with senior engineers to maintain the infrastructure/cloud environment. You will closely work with senior engineers to maintain the infrastructure/cloud environment.

Roles and Responsibilities

• Support multiple clients by monitoring their applications 24x7x365
• Respond to incidents, service requests, and support on minor changes
• Escalate to the Level 2 and Level 3 engineers
• Review and manage tickets from various projects and also clients/stakeholders
• Require persistence, follow-up, effective communication and good customer service
• Use internal service desk system to enter and track requests, status, updates, resolution and generate report using them
• Perform system administration related to account creation, deletion and maintaining the catalog of access profiles
• Demonstrate ability to deliver the work within the defined SLA
• Work closely with team members to ensure procedures and escalations are followed and proactive communication occurs
• Support in minor changes and deployments
• Managing and monitoring backups
• Perform vulnerability monitoring and review and apply security fixes
• Review and apply patches and updates
• Willing to work in shifts that are rotated regularly including public holidays

Professional and Technical Skills

• Good knowledge in Linux Operating systems like RHEL, Centos.
• Must have a basic knowledge of computer networks & databases.
• Must have a basic understanding of CI/CD systems like Github Actions, Bitbucket Pipelines etc.
• Must have basic knowledge of Cloud Systems like AWS, Azure etc
• Experience in maintaining monitoring systems like Prometheus, Nagios, Zabbix, etc.
• Must have hands-on experience in monitoring critical business applications.
• Must have a basic knowledge of scripting in Bash or Python.
• Basic understanding of Incident Management Process.
• Good to have experience in managing Application Performance Monitoring(APM) tools like Newrelic, Instana.
• Good to have a basic knowledge of web servers like Apache, Nginx.
• Good to have a basic knowledge of virtualization & docker.
• Ability to work with version control systems like Git, Bitbucket etc.
• Good to have basic Kubernetes knowledge
• Good to have certification in RHCE
• Good problem solving and communication skills

 

Additional Information       

 

About Our Company | Accenture (do not remove the hyperlink)

 

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.