ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Title: Clinical Trial Recruitment Representative

Job Type: PRN/As Needed

Shift/Schedule: Approximately 20 hours per week based on business needs, generally across 4 weekdays. Coverage is primarily needed between 8:00 AM and 5:00 PM, with shifts typically lasting 5–6 hours.

Location: 100% on site- Salt Lake City UT

What you will do: Ensure consistent and accurate processing of volunteer/subject registration in the volunteer database and all necessary actions prior to entry to the screening process. Recruits potential volunteers for clinical trials by taking inbound calls/queries, conducting phone screens, and scheduling screening appointments.

Key responsibilities include:

• Answering calls with potential study volunteers to determine initial study eligibility requirements
• Explaining study protocols to volunteers for each study during phone screening
• Maintaining accuracy of recruiting database and performs database queries
• Responsible for accurate processing of volunteer registration in the volunteer database and collecting all necessary documents needed prior to subject entry to the screening process
• Responsible for responding to all voice mail messages from study volunteers- Works as a member of the recruiting team to obtain a sufficient number of qualified volunteers for each study
• Collaborating with cross functional teams to develop effective recruitment strategies
• Implementing outreach programs to enhance participant engagement and ensure diverse trial enrollment
• Utilizing data analytics to assess recruitment performance and identify areas for improvement
• Contributing to the overall success of clinical trials by meeting recruitment targets and timelines

Your Profile: You will bring relevant experience in a customer-facing environment, ideally within a call center, customer service, or healthcare/medical setting. You are comfortable managing both inbound and outbound calls and communicating professionally with a variety of individuals. Strong written and verbal communication skills, attention to detail, and the ability to learn medical and clinical concepts will help you succeed in this role.

Required qualifications and experience:

• High School Diploma Or Bachelor's Degree
• 1 + year relevant work experience, preferably in in a call center and /or medical environment
• Past customer service experience preferred
• Working knowledge of drug development process preferred
• Working knowledge of medical terminology preferred
• Written and oral communication skills

Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply