Summit Health is seeking a Clinical Quality Coordinator, Licensed Practical Nurse (LPN) to join the Internal Medicine department.  

Overview: 

• Coordinates compliance with Clinical Quality Requirements required for ACO/PCMH at Summit Health in conjunction with the Director of Clinical Operations. 

• Actively participates in concurrent and retrospective case review to assure that evidence based best practices are implemented timely for patients.  

• Tracks compliance of quality measures and provides physician and staff education relating to the externally reported measurements.  

• Assists in the planning and implementation of interventions to ensure evidence-based practices are followed (i.e. Preventive Measures for colorectal and breast screening, vaccinations, Disease Management for Diabetes, Hypertension and Hyperlipidemia, and any other identified Gap in care).  

• Works closely with providers, support staff and other members of the organization by demonstrating effective communications, teaching and negotiating skills.  

• Is accountable for quality assessment and efficient coordinated care.  

• Coordinates the day-to-day review of patient flow as part of a healthcare team by assisting in planning and implementing care interventions while promoting high quality patient care in a professional, efficient and safe manner.  

• Directs the team member as needed in order to support and maintain high-quality patient care. Leads team huddles regarding patient care.  

• Provides assistance with referrals to Palliative Medicine and Case Management as well as site specific injection schedules.  

• Expected to keep relevant knowledge up-to-date and apply it to everyday practice.  

• Effectively communicates with all team members to support a cohesive work environment.  

Essential Functions and Job Responsibilities: 

• Based on Dashboard Metrics, reviews each patient's plan of care to ensure that all quality metrics are being met, including those related to Preventive Measures, Disease Management, Gaps in care, medications, diagnostic testing, education, and other areas.  

• Routinely coordinates interdisciplinary care rounds with physicians, mid-level providers, support staff, case managers, respiratory therapists, pharmacists, dietitians, and other appropriate Summit Health personnel.  

• Serve as liaison to physician: Serves as the "point person" who communicates and assists with understanding of dashboard metrics and opportunities to improve patient care, internal processes and work flows to the physician and also rounds with physicians to discuss the patient's clinical status and ensure that critical information is shared.  

• Facilitate quality improvement, including identification and dissemination of best practices: Reviews data and trends from reports generated by Summit Health to determine system performance related to patient outcomes and then suggest areas for improvement. For example, review adherence with ACO, NCQA and contractual reporting requirements compared with the EMR. Identifies education, workflow, process or documentation/template enhancements. The coordinator meets with RN Clinical Manager, and/or Director of Clinical Operations to discuss individual nurse performance issues and/or determine whether a system-wide performance improvement initiative is warranted. Clinical Coordinator also identifies best practices for implementation.  

• Mentor and coach support staff: Clinical coordinator orients all new clinical staff to ACO, PCMH requirements, provides ongoing mentoring, coaching, and education to all clinical support staff members. They also conduct site-wide training and education related to topics such as Medicare Wellness, Disease Specific Competencies, Emmi, peak flow, Asthma Action plans and all other department wide performance improvement initiatives.  

• Communicate with patient/family: to review outlier metrics and assist the facilitation of scheduling follow-up as appropriate, convey any patient and family concerns to physicians.  

• Office Visit – Provides routine office visit care, follow up, charting, desktop management, clerical support, care coordination and patient satisfaction as needed in order to maintain optimal patient care and throughput.  

• Other – duties as assigned.  

GENERAL QUALIFICATION STANDARDS & JOB REQUIREMENTS: ​  

• LPN NYS license  

• BLS certified upon hire   

• Strong computer skills  

• Strong organizational skills, able to multitask in fast paced environment  

• Excellent communication skills; both written and verbal  

• Excellent time management skills  

• Able to identify knowledge deficits of staff/physicians regarding Dashboards and Metrics  

• Ability to prioritize, organize and manage multiple activities with limited supervision  

• Ability to work both independently and as part of a team  

• Ability to think critically, motivate staff to meet department quality goals, and work with minimal supervision in a stressful environment  

• Experience with EMR preferred