Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
 
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
 
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.
 
Discover what your 25,000 future colleagues already know:
 
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

Overall, the role will be responsible for three primary performance areas:

Customer Delivery and Success

• Develops and fosters strong, collaborative relationships with customers. Solicits feedback from customer PoC (s) for continuous improvement of service delivery and to strengthen customer relationships on an individual or (PoC) country-specific level.
• Responsible for delivery and compliance with agreed-upon KPIs in relation to daily activities of their team members; develops and executes mitigation and remediation plans for non-compliance as needed.
• Responsible for headcount management, in relation to their own team, to ensure resource needs are identified and addressed in a timely fashion. Responsible for creation of job requisitions at expected level of quality.
• Proactively communicates and manages customer issues through assigned escalation channels.
• Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs. Ensures all staff follow the required training and complete the required documentation. Provides regular compliance updates to management accordingly.
• Conducts oversight visits as required for Clinical Research Associates.
• Responsible for all system updates, and compliance with systems and relevant procedure and practices applicable to the customer and Syneos Health processes.

Business Impact

• Responsible for knowledge sharing across their own team to disseminate best practices and lessons learned in support of the overall FSP 360 operating model. Makes informed and data-driven decisions that positively impact their own team's performance within the business unit.
• Responsible for delivering BU revenue targets by attracting and retaining the right talent. Responsible for balancing the right size and skill level team against the expected customer delivery.
• May serve as a Company representative at professional meetings or seminars.

People Leadership

• Responsible for active management of team members’ performance through the established Syneos Health process; at an individual contributor level.
• Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed.
• Provides administrative oversight (for example, HR processes, timecards, expense reports).
• Supports team members’ professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level.
• Proactively works to ensure team members’ engagement, retention and turnover rates remain within expected levels.
• Demonstrates commitment to diversity, equity, and inclusion through continuous development of all staff, modeling inclusive behaviors and proactively managing bias.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.