Job Description

A bit about this role: 

Under the guidance of the Manager, Clinical Services and Escalations the Clinical Nurse Specialist will function in a very cross functional, diverse capacity working with multiple areas to include as example: UM Operations, Claims, Appeals, Grievances, Quality, Provider Disputes, Payment Integrity, Policy Improvement, Compliance, and other clinical and operational stakeholders.

The CNS serves as a clinical subject matter expert for complex cases requiring advanced clinical judgment, interpretation of medical necessity criteria, Medicare Advantage requirements, benefit and coverage considerations, and coordination across multiple areas of the organization.

Your Responsibilities and Impact will include:

• Perform complex clinical reviews across pre-service, concurrent, post-service, claims-related, and escalated cases, including reviews requiring advanced nursing judgment.
• Review standard, expedited, and post-service appeals, providing clear clinical recommendations supported by the medical record, applicable criteria, plan policies, and regulatory requirements.
• Perform clinical reviews related to claims adjudication, high-priority or high-cost claims, provider disputes, and other cases requiring additional clinical interpretation.
• Evaluate potential Quality of Care (QOC) concerns and provide clinical summaries and recommendations to appropriate Quality and operational stakeholders.
• Interpret and apply InterQual, CMS requirements, internal policies, medical policies, benefit requirements, and other applicable clinical decision-support criteria when making clinical recommendations.
• Clearly document clinical determinations and recommendations, including the specific services, procedure codes, levels of care, or dates of service being approved or denied, as applicable.
• Analyze trends across pended claims, appeals, clinical escalations, provider disputes, and utilization management workflows, partnering with cross-functional teams to identify systemic issues and recommend process improvements.
• Develop, review, and maintain Utilization Management policies, procedures, clinical workflows, position statements, and decision-support guidance, including research related to emerging medical technologies, procedures, and treatments.
• Serve as a clinical subject matter expert and escalation resource, providing education, coaching, and guidance to clinical staff on medical necessity criteria, documentation standards, regulatory requirements, and clinical review best practices.
• Support quality assurance, CMS and Medicare Advantage compliance, accreditation and audit readiness, special clinical initiatives, workflow optimization, automation, and other operational improvement efforts.
• Ability to work independently and collaboratively in a fast-paced, evolving environment, including participation in a rotating Saturday coverage schedule approximately once every 2–3 months and occasional holidays.

Required skills and experience:

• Registered Nurse (RN) with a current, unrestricted license.
• Minimum of 5 years of clinical nursing experience, including experience reviewing complex medical records and applying sound clinical judgment.
• Minimum of 2 years of utilization management, utilization review, or closely related managed-care experience.
• Working knowledge of CMS guidelines, Medicare Advantage requirements, utilization management principles, and medical necessity review processes.
• Experience with appeals, claims review, provider disputes, clinical escalations, and making medical necessity determinations.
• Strong analytical, written, and verbal communication skills, with the ability to clearly document clinically supported, concise, and regulatory-compliant recommendations.
• Demonstrated ability to work independently and collaboratively in a fast-paced, evolving environment, manage multiple complex priorities, and partner effectively across clinical and operational teams.

Desired skills and experience:

• Experience working within a Medicare Advantage health plan, managed care organization, or similar highly regulated healthcare environment, including exposure to appeals, claims, provider disputes, or regulatory/audit activities.
• Certified InterQual Trainer strongly preferred, or demonstrated advanced experience applying InterQual or other nationally recognized medical necessity criteria.

#LI-Remote

Salary Range: $90,000-$114,000 / year

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Founded in 2017, Devoted Health is on a mission to dramatically improve the health and well-being of older Americans by caring for everyone like they are family, and that includes our employees. Our robust and seamlessly integrated care platform merges advanced data and AI access with world-class clinical and service experiences to create a member experience that is unlike the industry norm. To continue building upon our mission, we want to bring together those who share our values, embrace change and advancement, and are enthusiastic about where we're going — all the while bringing their own unique qualities, experiences, and expertise, in hopes of further changing the healthcare experience.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.