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The Clinical Database Analyst is responsible for the configuration, maintenance, and support of Laboratory Information System (LIS) applications across Sonic Healthcare USA. This role performs standard to moderately complex system configuration activities supporting laboratory operations, including provider and clinic builds, test and panel dictionary maintenance, rules configuration, workflow optimization, testing, validation support, and documentation.

Working under general supervision, the Systems Analyst II collaborates with senior analysts, technical teams, laboratory operations, and business stakeholders to ensure system configurations are accurate, compliant, scalable, and aligned with organizational standards. This position supports the delivery of high-quality LIS solutions that promote operational efficiency, data integrity, regulatory compliance, and a consistent user experience across the enterprise.

Key Responsibilities

• Perform standard to moderately complex LIS configuration and build activities, including provider and clinic setup, test and panel dictionary maintenance, workflow configuration, and routine rules updates.
• Analyze assigned requirements and translate business and operational needs into system configuration solutions in accordance with established standards and procedures.
• Support system testing, validation activities, defect resolution, and release readiness efforts for assigned configuration changes.
• Maintain complete and accurate documentation related to system configurations, build decisions, testing results, validation evidence, and knowledge management resources.
• Partner with Senior Systems Analysts, Lead Systems Analysts, AP/CP implementation teams, laboratory operations, integration teams, billing teams, and Quality/Compliance stakeholders to support successful project execution and operational initiatives.
• Investigate and resolve routine configuration-related issues, escalating complex problems and risks as appropriate.
• Adhere to enterprise governance standards, change management procedures, documentation requirements, and system development lifecycle practices.
• Perform data integrity reviews and assist in identifying configuration discrepancies, process improvement opportunities, and standardization initiatives.
• Participate in project meetings, work intake assessments, operational reviews, and continuous improvement efforts.
• Maintain knowledge of LIS workflows, laboratory operations, regulatory requirements, and system functionality to support evolving business needs.

Qualifications

• 3–5+ years of experience supporting Laboratory Information Systems (LIS), healthcare IT applications, clinical systems, or related technology platforms.
• Working knowledge of LIS configuration, laboratory workflows, test dictionaries, provider and clinic setup, and application build methodologies.
• Experience supporting system testing, validation, change management, implementation activities, and production support environments preferred.
• Understanding of regulated healthcare or laboratory environments, including the importance of documentation accuracy, data integrity, and compliance requirements.
• Demonstrated ability to manage assigned work independently, prioritize competing demands, communicate effectively, and escalate issues appropriately.
• Strong analytical, troubleshooting, documentation, customer service, and interpersonal communication skills.

Role Impact

The Systems Analyst II supports the stability, reliability, and continuous improvement of Sonic Healthcare USA's Laboratory Information Systems through the execution of configuration, testing, and documentation activities. This role contributes to operational excellence by ensuring system changes are delivered accurately, consistently, and in compliance with organizational and regulatory requirements, enabling laboratory teams to provide high-quality patient care and service.

Classification Note

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Management reserves the right to modify, add, or remove duties and to assign other responsibilities as business needs require.

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Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.