Title:

Clinical Center Associate I/Clinical Center Associate Trainee

Job Type:

Regular

Company:

Roswell Park Comprehensive Cancer Center

Department:

Ambulatory Services - Float Pool

Time Type:

Full time

Weekly Hours:

37.5

FTE:

0.9375

Shift:

First Shift (United States of America)

Summary:

✨ Be the Heart of Our Patient Experience! ✨We’re looking for a detail-oriented Clinical Center Associate Trainee or Clinical Center Associate I to keep our Ambulatory Services-Urology department running smoothly.

In this role, you’ll be the welcoming face and steady hand behind the scenes—answering calls, assisting patients and visitors, managing clinic schedules, and accurately recording physician orders. You’ll help guide patients through their visits, handle co-pay collections with care and professionalism, and collaborate closely with a supportive care team. Working in a confidential, supervised setting, you’ll play a vital role in ensuring exceptional service, seamless operations, and a positive experience for everyone who walks through our doors. If you enjoy being at the center of it all and making a meaningful impact every day, this could be the perfect fit for you!

Starting hourly rate for the Clinical Center Associate Trainee position is $20.43.

Starting hourly rate for the Clinical Center Associate I position is $22.79.

Both positions includes a comprehensive benefits package.

Qualifications:

Required Education and Experience for Clinical Center Associate Trainee:

High School diploma or High School Equivalency diploma and one (1) year of full-time experience in customer service.

Required Education and Experience for Clinical Center Associate I:

1. Medical Office Assistant Associate’s degree; or
2. Associate’s degree and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
4. High School diploma or High School Equivalency Diploma and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or
5. High School diploma or High School Equivalency Diploma and the equivalent of one (1) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park).

Preferred Qualifications:

The ideal candidate will possess an Associate's degree in Healthcare Administration, Business Administration, or a related field, or an equivalent combination of education and experience. Candidates should have at least one year of experience in a healthcare, medical office, ambulatory clinic, or high-volume customer service environment.

Successful applicants will demonstrate experience scheduling patient appointments using Electronic Health Record (EHR) or practice management systems such as Epic, Athena, or Citrix, along with a strong understanding of medical terminology. Experience verifying insurance coverage, collecting co-payments, and maintaining accurate patient demographic information is highly desired.

The ideal candidate thrives in a fast-paced clinical setting and can effectively manage multiple priorities while maintaining exceptional accuracy and attention to detail. Strong customer service, communication, and interpersonal skills are essential, with the ability to interact professionally and compassionately with patients, families, providers, and multidisciplinary healthcare teams.

Additional preferred qualifications include proficiency with Microsoft Office applications, including Outlook, Word, and Excel, as well as the ability to exercise sound judgment, maintain confidentiality, and work independently with minimal supervision. Experience coordinating patient care and services with ancillary departments such as Radiology, Laboratory, Surgical Services, and other clinical areas is preferred.

The successful candidate will be highly organized, patient-focused, detail-oriented, and committed to delivering an exceptional healthcare experience while supporting efficient clinic operations.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) is committed to equal employment opportunity. We do not discriminate against employees, applicants, or job seekers on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, performance, and business needs. We are committed to maintaining a fair, respectful workplace where employees are valued for their contributions and supported in advancing our mission.

Reasonable Accommodation Request

RPCIC is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, employment process, or to perform your job, please contact HR-BenefitsandLeaves@roswellpark.org and provide information about your request and preferred contact method.

Our Core Values

RPCIC is committed to fostering an environment where patients, families, employees, volunteers, and members of our community are treated with dignity, courtesy, and respect. We believe our mission is strengthened when individuals contribute their experiences, perspectives, and ideas and work together toward a common purpose. Our actions are guided by our core values of Innovation, Integrity, Teamwork, Commitment, Compassion, and Respect.

Historical Compensation Information Statement 

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.