Job Description:

Clinical Case Manager – Oncology Team

Bupa Place, Salford Quays / Angel Court, London – hybrid with 2 days in the office

Permanent

Full time - 37.5 hours per week

From £37,800 DOE

We try to consider all types of flexibility, including locations, hours and working patterns. Please note that we are unable to offer sponsorship for this position.

We make health happen:

At Bupa, we’re here to help people live longer, healthier, happier lives – and to make a better world. That’s what drives everything we do. As a Clinical Case Manager, you’ll be at the heart of this mission, supporting our customers with expert guidance and compassionate care.

You’ll be part of a team that’s proud to put people first. Whether it’s helping someone understand their treatment options or making sure they’re on the right care pathway, you’ll be making a real difference every day. And because we don’t have shareholders, we reinvest everything back into our people, services, and innovation – so we can keep improving health outcomes for everyone.

How you’ll help us make health happen:

• Support customers and healthcare providers with treatment authorisations, eligibility queries and benefit explanations.
• Assess requests against policy terms and ensure customers are directed to the most appropriate treatment pathway.
• Manage clinically complex cases and provide support to colleagues across the business.
• Maintain accurate clinical records and ensure all activity complies with data protection and regulatory requirements.
• Identify potential concerns, incidents or risks and escalate appropriately.
• Help improve customer outcomes by identifying suitable treatment options and pathways.
• Work collaboratively with colleagues to share knowledge and deliver excellent customer service.

Key Skills / Qualifications needed for this role:

• Registration with a relevant professional body (e.g. NMC) as a Registered General Nurse is essential.
• An oncology background is also essential.
• Previous clinical case management experience is desirable.
• The ability to work independently within your scope of practice, using sound judgement and empathy.
• Strong communication skills – you’ll be comfortable handling sensitive conversations with compassion and clarity.
• Confidence using multiple systems and tools at once – you’ll be talking and typing at the same time.
• A calm, resilient approach – especially when supporting vulnerable or anxious customers.
• A problem-solving mindset – you’ll think analytically to find the best outcomes for our customers.
• Previous contact centre experience is desirable, but not essential.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email: [email protected]

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