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The Clinical Business Operations Representative 2 (Hybrid) position facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards.

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                          

Education:

High school diploma or equivalent

Certification and Licensing:

Not Applicable

Experience:

Minimum 3 year of relevant experience

Knowledge, Skills, and Attitudes:

• Skill in data entry with minimal errors.

• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.

DEPARTMENT ADDENDUM

Department Specific Functions

• Adheres to University and unit-level policies and procedures and safeguards University assets. 

• Review future daily scheduled orders for accuracy and prepare supporting documentation, as well as obtain any necessary additional orders. 

3.     Works with the referring physician offices to acquire missing orders, if necessary, and to confirm correct clinical information.

• Contact patients daily to confirm appointments and provide all appointments and prep instructions.

5.     Request/submit patient records and images, when necessary, from/to archives and HIM to ensure all prior imaging studies are available in time of services.

• Directs patient to the dressing room and prepares patient for imaging.
• Import/Export pertinent patient documents and images into PACS and/or UChart.
• Applies physical age-specific and/or developmental care needs of patients according to their documented physical/development requirement by competency validation checklist:
  • Children
  • Adolescents
  • Adults
  • Geriatric
  • Challenged/Disabled
• Adheres to any regulatory body guidelines governing modality including but not limited to: Joint Commission, AHCA, ACR, FL DOH and FDA/MQSA.

10.  Review MRI screening questionnaire and confirm accuracy of information provided.

11.  Accurately schedule recall breast exams, breast biopsies, fine needle localization and stereotactic biopsies with patients or-referring offices.

• Adheres to University and unit-level policies and procedures and safeguards University assets. 

13.  Acts as point of contact for other departments to answer pertinent questions involving appropriate exams ordered, scheduling criteria, add-on studies.

14.  Coordinating services with other clinical areas.

15.  Perform general office duties in a timely and accurate fashion.

16.  Participates in the training of other personnel within the department.

17.  Assists with keeping the imaging area neat, clean, and organized as well as complies with proper disposal of medical supplies.

• Support the workflow at the UM Imaging counters to import/export digital studies, documents to/from PACS or UChart and process film jacket/CDs requests via telephone, fax and/or in person.

• Ensures proper distribution of radiology reports to ordering physicians.
• Maintains accurate and complete clerical systems and records.
• May release of digital information and/or ensure the availability of records to the patients, physicians and clinical staff for all studies and procedures via in person, fax, telephone, subpoenas, and legal
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• Manage document services with records retention vendor.
• Ensures a high degree of customer satisfaction by consistently adhering to our DIRECCT values.
• Complies with the hospital requirements, Joint Commission for Accreditation of Healthcare Organizations, State requirements and works closely with the HIPAA Privacy Office to ensure HIPAA compliance.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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