About This Role:
As a Client Support Specialist I, you will be the operational engine behind our enterprise client partnerships. Joining our team remotely from anywhere in the US, you will provide critical "behind-the-scenes" support to ensure daily operational success, monitor data integrity, and guarantee that our service promises are delivered with precision. Your work will directly protect and strengthen our relationships with enterprise partners while driving overall process excellence.
What You'll Do:
Drive Operational Excellence: Act as the internal lead support for Senior Client Managers, managing account deliverables, tracking SLAs, and ensuring client requests are delivered on time.
Maintain Data & Inventory Integrity: Oversee inbound and outbound client data exchanges to catch defects early, conduct monthly inventory reconciliations, and generate accurate performance reports for growth clients.
Resolve Roadblocks: Partner with internal teams across Client Operations, Account Servicing, and Process to solve tactical issues and eliminate day-to-day friction.
Optimize Operations: Document process improvement opportunities with a focus on shortening the "time-to-first-placement" window for client accounts.
Support Team Success: Serve as a dependable, solutions-oriented resource for both internal teams and external clients in a fast-paced environment.
Who You Are:
Collections Experienced: You bring prior experience in a collections environment and understand the operational nuances of the industry.
Detail-Oriented & Analytical: You possess strong attention to detail, sharp critical thinking skills, and a knack for identifying and resolving discrepancies.
A Skilled Communicator: You bring exceptional interpersonal and communication skills, enabling you to manage expectations and collaborate across cross-functional teams.
A Problem Solver: You excel at conflict resolution, time management, and prioritizing multiple deliverables in a rapidly changing environment.
Customer-Centric: You hold a deep commitment to delivering best-in-class service and maintain a positive, team-oriented attitude.
