Client Services Manager

Londonderry, NH | Monday–Friday | $50,000–$55,000/year + Annual Bonus

Make a Difference. Build Relationships. Grow with BAYADA.

BAYADA Home Health Care is seeking a Client Services Manager to join our New Londonderry, NH Senior Living office. This is an exciting opportunity to combine your customer service, operations, and relationship-building skills while helping clients receive exceptional care where they feel most comfortable: at home.

At BAYADA, we believe our clients and their families deserve care delivered with compassion, excellence, and reliability. As a Client Services Manager, you'll play a key role in coordinating services, supporting care teams, and creating positive experiences for clients, families, referral partners, and employees.

Why Join BAYADA?

• Competitive Compensation: Base salary of $50,000–$55,000 annually, depending on qualifications.
• Annual Bonus Opportunity: Earn up to $6,000 annually based on performance metrics.
• Work-Life Balance: Enjoy a Monday–Friday schedule.
• Comprehensive Benefits: Medical, dental, and vision insurance; paid holidays; vacation and sick leave; employer-paid life insurance; 401(k) with company match; and an Employee Assistance Program.
• Reliable Pay: Paid weekly through direct deposit.
• Career Development: Opportunities for professional advancement, leadership development, and long-term career growth.
• Supportive Culture: Experience the stability of a national leader with the personalized support of a local, close-knit team.
• Meaningful Impact: Help clients and families receive exceptional care and support every day.

Learn more about BAYADA benefits.

What You'll Do as a Client Services Manager

As a Client Services Manager, you'll combine customer service excellence, operational coordination, and relationship management to support high-quality care delivery.

• Deliver Exceptional Service: Provide outstanding customer service and support positive client experiences.
• Coordinate Care: Manage client services and address scheduling needs in a timely and effective manner.
• Manage and Grow Caseloads: Oversee your assigned caseload while proactively identifying opportunities for growth.
• Build Strong Relationships: Develop lasting partnerships with clients, referral sources, payors, and community organizations.
• Collaborate with Leadership: Partner with Clinical Managers and office teams to ensure seamless care coordination.
• Monitor Performance Metrics: Track admissions, referrals, caseload performance, and other key operational indicators.
• Support Field Employees: Work alongside clinical leadership to provide guidance and support to caregivers and staff.
• Drive Office Success: Contribute to overall office growth, service excellence, and client satisfaction.

What You'll Need

• Bachelor’s degree preferred.
• Prior home care, healthcare, or medical office experience preferred.
• Knowledge of Medicare and OASIS is a plus.
• Previous leadership or supervisory experience is a plus.
• Demonstrated success in achieving goals and taking on increasing responsibility.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Proficiency with computer systems and electronic medical records (EMR).
• A desire to grow and advance within a leading healthcare organization.

Ready to Take the Next Step in Your Career?

If you're looking for a rewarding opportunity where you can build relationships, support exceptional care, and grow professionally, we'd love to hear from you.

Apply today to learn more about becoming a Client Services Manager with BAYADA in Londonderry, NH!

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