Client Billing Operations Analyst

Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Billing Operations Analyst for our Somerville, MA team.  

We're looking for a Client Billing Operations Analyst who is equally comfortable digging into a messy spreadsheet and presenting a clean, actionable insight to leadership. This role owns the reporting and analysis that keeps our sales cycle, billing accuracy, and account operations running smoothly.

Triumvirate Environmental provides leading organizations in the higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.   

This position reports to the Corporate Director of Client Experience. This position will be fully onsite for the first 90 days. After 90 days, the position will follow a hybrid schedule approved by the manager and Human Resources. 

Responsibilities: 

Reporting & Dashboards

• Build and maintain dashboards tracking CPQ status, customer onboarding progress, purchase order (PO) gaps, and team workload
• Translate raw operational data into clear, digestible visuals and narratives for both technical and non-technical audiences
• Prepare data for Quarterly Business Reviews (QBRs), monthly waste account reporting, and leadership summaries

Analysis & Process Improvement

• Analyze recurring delays, rework, billing gaps, and process bottlenecks to identify root causes and translate them into concrete, actionable recommendations
• Recommend and help implement process improvements that reduce errors and cycle time
• Document processes and reporting logic so they're repeatable and scalable
• Support forecasting related to Sales Ops workload and team capacity planning
• Identify opportunities to standardize and streamline Sales Ops workflows

Cross-Functional Partnership

• Partner closely with Technical Services and Sales leadership to improve data quality at the point of intake
• Serve as a liaison between Sales, Billing, and Technical Services to resolve data and process gaps
• Communicate findings and recommendations clearly to stakeholders at multiple levels

Basic Requirements: 

• Bachelor's degree in Business, Finance, Operations, or a related field (or equivalent experience)
• 1-2+ years of experience in sales operations, business operations, or a similar analytical role
• Advanced Excel skills required, including pivot tables and dashboard-building experience (Power BI, Tableau, or similar a plus)
• Demonstrated ability to identify process inefficiencies and drive improvement
• Strong analytical and detail-oriented approach, with the ability to translate data trends into actionable recommendations and next steps
• Strong written and verbal communication skills
• Proven ability to collaborate effectively across departments to align data quality and process improvements
• Comfortable operating amid ambiguity, with the ability to bring structure to loosely defined problems
• Must be eligible to work in the United States without future sponsorship 
• Must have a reliable form of transportation 

#LI-Hybrid 

Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!   

To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website!  

Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply. 

 If you have a disability and need accommodation during the application and hiring process, please contact us at https://www.triumvirate.com/contact or call us at 888-834-9697.  The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here.