It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.  This is more than a strategic shift.  It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

A Claims Receipt Processor is primarily responsible for ensuring timely and accurate reimbursements of receipts submitted by our members. The position requires excellent phone and email skills with the ability to explain coverage in a way that is understandable to our members.  The role works closely with the claims administrators and member care team to keep our members happy and compliant with their settlements. 

• Responsible for reviewing receipt submissions for required information. 

• Outreach to providers, pharmacies, and members to obtain additional information as needed. 

• Reviewing settlement documentation to determine whether a receipt is reimbursable. 

• Keying in the necessary information to create a claim. 

• Explaining coverage determinations to members while maintaining a pleasant and helpful demeanor. 

• Maintain the expected turnaround time for processing receipts. 

• Performing other clerical tasks, as required. 

• Demonstrates a commitment to service by consistent attendance and punctuality. 
  

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least 2 years of experience in customer service, reimbursement processing, data entry or in a related role 

• Proficient in MS Office 

• Excellent critical thinking and decision-making skills 

• Good administrative and organizational skills 

• Excellent written and verbal communication skills with ability to adapt communication style depending on audience 

• Meticulous attention to detail 

• Familiar with the language of medical billing, Medicare guidelines and/or workers’ compensation 

• Ability to work independently and as part of a team 

Education:

• High Diploma and/or GED required
  

Qualifications:

• At least 2 years of experience as a Claims Processor or in a related role 

• Proficient in MS Office 

Certifications:

• N/A

It Would Be Nice For You To Have:

• Experience with MS Dynamics 365 

• Phone experience with medical professionals and/or patients 

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

We Value Your Impact:

Your contribution matters and it’s recognized.  You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers.  Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) 

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.