Job Title:                                Claims Examiner

FLSA Status:                         Non-Exempt

Department:                          Claims

Reports to:                            Claims Manager

Location:                                Proctor – 166

Who are we?  What do we do?  Company Overview:

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

What’s the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth.  As we continue to grow and expand, this allows us to offer career paths and opportunities.  We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

• Fun work environment with a variety of work
• Being part of a team
• Career growth
• Ability to highlight your skills
• Feel valued
• Great benefits, pay and culture

Tell me more about this role, what would I be doing?

Summary:

This position is responsible for reviewing Property Claims to meet internal and statutory compliance requirements concerning timely and accurate review, best practices, documentation, adjustment and indemnity approval of assigned property claims. For liability claims, the position is responsible for coordinating with the carrier and assigned adjusting firms.

Essential Duties and Functions: include the following.  Other duties may be assigned.

• Review documents, estimates, policy forms, and determine if and how coverage applies to submitted claims;
• Authorize payment within scope of authority, effectively resolving claims in a cost-effective manner and ensuring timely issuance of disbursements; referrals to carriers as needed;
• Write coverage letters detailing coverage positions
• Interact professionally with insurance carriers, internal and external customers and departmental staff.

Competencies:

• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills—the individual maintains confidentiality, remains open to  ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive and negative situations and demonstrates group presentation skills.
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality. 
• Quality control—the individual demonstrates accuracy and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.
• Confidentiality -        

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required:

• High School Diploma/GED
• 2-4 years of experience in the field or property insurance/adjusting experience
• Must hold active Adjuster license(s)
• Proficient with MS Office – specifically Word, Excel, and Outlook
• Estimating software experience
• Strong customer service skills
• Strong  attention to detail
• Excellent written & verbal communication skills
• Ability to maintain an acceptable volume of work production,
• Excel in a team environment- internal and external
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality

Preferred:

• Associate’s or Bachelors’ degree in a business or financial related discipline
• Inside Adjuster Experience/Background
• Adjuster license in home state.

Physical Requirements Necessary on a Regular Basis:

• Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
• Vision sufficient for use of a computer monitor.
• Sedentary position. Ability to sit at a desk 7-8 hours per day.
• Worker not substantially exposed to adverse environmental conditions

Pay Ranges:

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more.  We offer competitive pay while still allowing for compensation growth within the position and company.

This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

EEO Statement:
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants including Veterans and those with disabilities.