Job Title

Job Description

The Role

The primary responsibility is to deliver high quality claims expertise and value add to Australian insurers.

The role will be working with clients to provide technical expertise across all products in the form of assessment, support and staff development where required.

This role will also require the consultant to assist PLRA build and support a claims proposition for the market that meets both client needs as well as being consistent with PLRA’s strategic focus.

Duties

Assessment of Life Insurance Claims across all products for Retail and Group cover. This includes all internal and external stakeholder management.

Client service: Drive delivery of high-quality service to clients including:

• Strong individual performance against client Service Level Agreements
• Credible technical support and activities consistent with client plans
• Building and maintaining effective relationships with clients and key stakeholders

Develop both technical and personal skills to a high level

Provide support to the Claims Manager on all claims related issues.

• Assisting CM achieve team and company goals as well as individual performance standards and objectives

Assist with the development of PLRA’s profile and brand in Australia and internationally.

Qualifications & Experience

• Previous Claims Management experience working in a Life (Re)insurer for at least 2+ years
• Background in allied health, occupational therapy, or psychology.
• Experience handling claims for all major AU products including Life cover, TPD, Critical Illness and Income Protection
• Experience managing non disclosure cases and dealing with legally represented claims
• Typical completion of or progression towards the Claims diploma
• Good working knowledge of Life & Disability Insurance industry regulations
• Good working knowledge of life & disability claims practices

Working For Pacific Life Re

Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every step. Of course, we take our work seriously and we know our team can operate under great pressure. We work hard and thrive on achievement, but we also know how to have fun and relax too. We regularly host a range of team building days to strengthen our team's connection with each other and reflect on their successes.

Providing employees with a healthy work-life balance is very important to our culture. We have a wide range of employee benefits and we host regular social activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.

Benefits

Leave

• 20+5 days of annual leave with option to buy more days

• Fertility leave 

• Generous enhanced parental leave  

Healthcare

• The Company’s Group Salary Continuance Insurance (SCI)/Income Protection (IP) provides you with a continued salary, through monthly Benefit payments, in order to protect your standard of living should you be unable to work due to long term illness, injury or partial/total disability

Wellness

• Subsidized gym membership 

• Access to Employee Assistance Program 

• Time off for volunteering 

• Charitable matching of employee donations 

You Can Be Who You Are

We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.

Pacific Life Re Values

Please click here to view our company values