It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Applicants are required to attach a resume and cover letter.

ESSENTIAL FUNCTIONS:  Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills.  This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties that are not listed below; reasonable accommodations will be made as required.  The job description does not constitute an employment agreement and is subject to change at any time by the employer.  Essential duties and responsibilities may include, but are not limited to, the following:

Strategic Planning and Execution

• In collaboration with the Director team and senior leadership, develop and implement strategic and operational initiatives to achieve the Water Utility's objectives and goals.
• Collaborate with the Director team and senior leadership to shape the Water Utility into an effective organization that prioritizes operational excellence and budget accountability.
• Lead the creation and management of long-range strategic plans, annual business work plans, budgets, and performance metrics.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor workload, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and direct the implementation of changes.

Metering Services

• Operational Management: Oversee the installation, repair, testing, and replacement of residential and commercial meters.
• Data and Technology: Manage Advanced Metering Infrastructure (AMI) software and ensure accurate data transmission for billing.
• Customer Service: Resolve complex complaints, handle delinquent accounts, and manage service turn-ons and turn-offs. Develop and sustain positive working relationships with key and critical customers.
• Regulatory Compliance: Ensure all meters adhere to AWWA recommendations.
• Inventory and Budget: Maintain inventory records and assist with budget preparation.

Business Operations

• Oversee the Business Operations group to support and enhance the Water Utility's core business activities, ensuring operations are effective, efficient, and reliable.
• Supervise business operational functions, including Council and Board engagement, procurement, contracting, public engagement and communication, intergovernmental relations, and EST leases.
• Implement best practices and continuous improvement strategies to enhance operational performance and cost-effectiveness.

Financial Planning

• In collaboration with the Director team and senior leadership, oversee financial planning, budgeting, and forecasting processes to ensure the Utility's financial stability and growth.
• Oversee, monitor, and report financial performance and, in coordination with other stakeholders, develop corrective actions to meet financial objectives and regulatory requirements.
• Oversee various studies and analyses; coordinate and assemble cost center managers' findings and recommendations regarding programs, procedures, and administrative practices.
• Ensure compliance with municipal regulations, industry standards, and financial policies.

Customer and Stakeholder Relations

• Cultivate and maintain strong relationships with community stakeholders, including customers, Council and Board officials, and regulatory agencies.
• Address customer feedback and concerns to improve satisfaction and community engagement.
• Represent the Water Utility in meetings with citizens, businesses, elected officials, and external agencies, working closely with the Director team and senior leadership. Discuss Water Utility policies and procedures, address and resolve significant issues and inquiries, and develop solutions for sensitive problems.

Human Resources Coordination

• Serve as the Water Utility's liaison for all Human Resources matters by managing HR-related issues, ensuring effective hiring practices, supporting employee retention strategies, and overseeing compensation and benefits programs to align with organizational goals and industry standards.

Interdepartmental Coordination

• Serve as the Water Utility's liaison, coordinating with CAPE, Economic Development, Facilities, the City Secretary's Office, Customer Care, and Intergovernmental Relations.
• Facilitate communication, address cross-departmental issues, and ensure alignment with Utility objectives.

Leadership and Team Development

• Foster a collaborative and results-driven work environment that aligns with the Utility's values and objectives.
• Oversee talent management, including recruitment, training, and performance evaluation.

Organizational Culture and Engagement

• Provide leadership on issues of organizational culture, communication, and community relations.
• Help coordinate internal Utility engagement initiatives.
• Assist with coordinating awards applications and recognition opportunities for the Utility.

Perform other duties as assigned.

MINIMUM QUALIFICATIONS: 

Education, training, and Experience Guidelines

• Bachelor's degree in Business Administration, Public Administration, Finance, Engineering, or a related field.

Preferred: Master's degree in Business Administration (MBA) or a related field.

• Five (5) years of progressively responsible experience in the water utility industry, municipal government, or a related field, including experience in business management, stakeholder engagement, and municipal operations.
• Two (2) years of supervisory experience.

OR

Any equivalent combination of education, experience, certifications, and licenses that provides the knowledge, skills, and abilities necessary to successfully perform the essential functions of the position.

Knowledge and Skills:

• Strategic thinking with the ability to translate vision into actionable plans.
• Strong financial acumen and experience with budgeting, forecasting, and financial analysis.
• Excellent leadership, communication, and interpersonal skills.
• Knowledge of industry trends, municipal regulations, and technologies.
• Strong knowledge of municipal government operations and regulations
• Ability to build and maintain strong relationships with community stakeholders and regulatory bodies.

LICENSES AND CERTIFICATION REQUIREMENTS

Valid Class "C" Texas driver’s license required. Out-of-state license holders must have a valid license and provide a three-year driving history.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision, hearing, talking, use of foot controls.

Hiring Range: $111, 738.12 - $139,963.20, annually.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!